Associate AI Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

The Role

You will join the AI team as a first-career engineer, working alongside senior engineers who will mentor you through design reviews, code reviews, and pairing. You will build and test the pieces that make agents reliable: skills, tools, evaluations, and integrations. Within your first year you will take ownership of well-scoped components that ship to production.

You are not expected to arrive knowing how to run production AI systems. You are expected to be rigorous, curious, and quick to learn from failure.

What You’ll Do

Build agent capabilities

• Implement skills and tools that agents use, including MCP servers and API connectors to ServiceMax and other enterprise systems
• Contribute to agent workflows, including multi-step tasks, tool calling, and memory and context handling, under senior guidance
• Build evaluation datasets and automated test harnesses to measure quality, regressions, and cost
• Add logging, tracing, and monitoring so we can see why an agent did what it did
• Investigate failures (hallucinations, tool errors, latency) and help fix root causes
• Help implement patterns where the LLM interprets intent and deterministic code produces the final output
• Validate model outputs against structured schemas before they reach users or downstream systems
• Partner with product managers and engineers to turn field service problems into scoped technical tasks
• Document your work so others can reuse it: design notes, runbooks, and examples
• Stay current on LLM capabilities and share what you learn with the team

Qualifications

Required

• Master’s degree in Computer Science, Data Science, AI/ML, or a related field (completed or finishing within six months)
• Solid Python skills, including writing tested, readable code
• Hands-on experience with at least one LLM API (Anthropic, OpenAI, Azure OpenAI, Gemini) from coursework, internships, or personal projects
• Working knowledge of APIs (REST/JSON), Git, and the basics of cloud services
• Clear written and verbal communication
• Experience with prompt design, RAG, or tool-use / function-calling
• Any experience with evaluation methods for LLM output

Preferred

• Familiarity with agent concepts such as orchestration, sub-agents, or MCP
• Experience with Azure, Docker, or CI/CD
• Exposure to Salesforce, field service, IoT, or industrial domains
• Experience with TypeScript or SQL

PTC carefully considers a wide range of factors when determining compensation. The anticipated annual salary range for this position is between $105,000 - $120,000. The salary range reflects a good-faith estimate of compensation at the time of posting.

Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to plan eligibility and other terms and conditions.

This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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