Events Manager

Our client is a leader in the hospitality industry with a passion for quality, honesty and excellence. They are seeking to recruit an Events Manager.

JOB SUMMARY 

• The Events Manager will be responsible for the planning, sales, coordination, and on-site execution to maximize revenue and ensure seamless guest experiences in alignment with the Hotel’s standards.
•  He/she will manage conferences, weddings, birthdays, corporate meetings, seminars, exhibitions, product launches, private parties, social functions and other events while ensuring excellent guest experience, operational efficiency and profitability. 
• The Events Manager is also expected to actively generate new event business and revenue for the hotel. 

KEY RESPONSIBILITIES 

• The Events Manager is expected to deliver the following: 
• Event Sales & Business Development 
• Develop and implement strategies to increase event bookings and revenue. 
• Identify and pursue corporate, social and institutional clients. 
• Build relationships with companies, government agencies, NGOs, event planners, corporate executives and key decision-makers. 
• Conduct hotel and event-space tours for prospective clients. 
• Prepare quotations, proposals and event packages. 
• Negotiate event contracts within approved hotel policies. 
• Maintain an updated database of potential and existing clients. 
• Follow up on enquiries and convert qualified leads into confirmed bookings.
• Develop partnerships with event planners, decorators, caterers, entertainment companies and other industry partners.
• Achieve agreed monthly and annual event revenue targets. 
• Event Planning & Coordination 
• Manage events from initial enquiry through completion. 
• Meet clients to understand their requirements, expectations and budget. 
• Prepare detailed event briefs and function sheets. 
• Coordinate venue setup, seating arrangements, decorations, lighting, sound and entertainment. 
• Coordinate menus and F&B; requirements with the Food & Beverage Department. 
• Ensure meeting rooms, halls and other facilities are properly prepared. 
• Develop event timelines and running orders. 
• Conduct pre-event meetings with relevant hotel departments. 
• Ensure all departments understand their responsibilities before the event. 
• Event-Day Management 
• Be physically present for major events and ensure smooth execution. 
• Supervise event setup and breakdown. 
• Conduct final venue inspections before guests arrive. 
• Coordinate hotel staff, vendors and external contractors. 
• Ensure events start and finish according to schedule. 
• Handle last-minute client requests professionally. 
• Resolve operational problems quickly. 
• Monitor service delivery and guest satisfaction. 
• Coordinate with Security, Engineering, Housekeeping, F&B; Front Office and Finance. 
• Ensure hotel standards and safety procedures are maintained throughout the event. 
• Financial Management 
• Prepare event budgets and quotations. 
• Monitor event costs against approved budgets. 
• Ensure deposits and outstanding payments are properly followed up. 
• Prevent unauthorized discounts and unnecessary expenses. 
• Review event profitability. 
• Prepare post-event financial reports. 
• Work closely with Finance to ensure accurate billing and collection. 
• Customer Experience 
• Maintain excellent client communication throughout the event cycle. 
• Ensure VIP clients and important guests receive appropriate attention. 
• Handle complaints and service recovery professionally. 
• Obtain client feedback after events. 
• Develop strategies to improve repeat business and referrals. F. Marketing 
• Work with Sales & Marketing to promote the hotel\\\\\\\'s event facilities. 
• Develop event packages and seasonal promotions.
• Support social-media campaigns and corporate networking activities.
• Organize open-house events where appropriate. 
• Generate corporate leads and promote conference, wedding, meeting and social-event packages. 

DEPARTMENTAL COORDINATION 

• General Manager; Sales & Marketing; Food & Beverage; Banqueting; Front Office; Housekeeping; Finance; Engineering/Maintenance; Security; Procurement; Human Resources. 

QUALIFICATIONS 

• Minimum: Bachelor\'s degree/HND in Hospitality Management, Hotel Management, Business Administration, Marketing, Event Management or related discipline. 
• Minimum 4–6 years\' experience in event management, hospitality, banqueting or hotel operations. 
• At least 2 years in a supervisory or management position. 
• Experience in a reputable hotel, event centre or hospitality company. 
• Strong knowledge of event planning and hotel banquet operations. 
• Excellent written and verbal communication skills. 
• Strong Microsoft Office/Google Workspace skills. 
• Desirable: Professional certification in Event Management or Hospitality Management; sales and marketing experience; hotel PMS/event management system knowledge; corporate conference experience; international hotel-brand experience. 

KEY COMPETENCIES 

• Leadership: Ability to lead staff and coordinate multiple departments. 
• Commercial awareness: Ability to understand event profitability and generate revenue. Customer service: Ability to deliver exceptional guest experiences. 
• Negotiation: Ability to negotiate with clients and suppliers while protecting hotel margins.
• Problem-solving: Ability to remain calm and make effective decisions during live events. 
• Organisation: Excellent planning, scheduling and documentation skills. 
• Communication: Professional communication with clients, management, staff and vendors. 
• Attention to detail: Ability to identify problems before they affect guest experience. 
• Pressure management: Ability to work evenings, weekends and public holidays when required. 
• Salary: Attractive Salary depending on your experience

Note: ONLY candidates with the required experience will be considered.