Sr. Product Manager

Sr. Product Manager

Compensation: $200 - $290K + Equity

Location: San Carlos, CA

Responsibilities:

• Own customer outcomes for core product areas such as voice agent behavior, onboarding, testing, and AI-driven automation. Define strategy, roadmap, and success metrics based on real customer pain, adoption, and business impact.

• Develop deep customer understanding by spending time with users, reviewing call transcripts, joining onboarding and support sessions, and directly engaging with customers to uncover unmet needs and failure points.

• Author clear, outcome-driven PRDs that define the customer problem, requirements, end-to-end user journey, and proposed solution concepts. Use these documents to align engineering, design, and stakeholders with scope, tradeoffs, and success criteria before execution.

• Incorporate competitive and market insights into product strategy and prioritization, ensuring clear differentiation and informed tradeoffs.

• Partner closely with engineering to design scalable solutions, while continuously evaluating tradeoffs through the lens of customer value, time to impact, and long-term platform health.

• Work cross-functionally with Sales, CX, and Customer Success to understand buying signals, objections, rollout blockers, and expansion drivers, and reflect those insights in product priorities.

• Partner closely with design to shape end-to-end user experiences, including early problem framing and low-fidelity sketches to explore and align on solutions before execution.

• Drive cross-functional execution by planning, sequencing, and tracking product initiatives to ensure timely delivery, clear ownership, and alignment across engineering, design, and stakeholders.

• Validate solutions with customers early and often, using prototypes, betas, and rapid iterations to ensure we are solving the right problems before scaling investments.

• Establish product rituals that keep the organization customer-focused, including roadmap planning grounded in customer evidence, prioritization frameworks tied to impact, and clear communication of tradeoffs and decisions.

Qualifications:

• 5+ years of product management experience, ideally building B2B, product-led growth (PLG) products.

• Comfortable in high-velocity startup environments and energized by ambiguity, fast iteration, and ownership.

• Customer-obsessed - you regularly talk to users, review real usage (e.g. calls, sessions, workflows), and turn feedback into action.

• Strong cross-functional collaborator, working closely with engineering, design, sales, and other partners to drive outcomes.

• Founder-level ownership and bias toward action, taking responsibility for outcomes end to end and driving work forward with urgency and accountability.

• Highly organized and execution-oriented, able to create clarity, prioritize effectively, and keep things moving in messy, evolving spaces.

• Experience working on AI products is a plus, with voice AI experience a strong advantage.