Field Operations and Auction Performance Senior Manager

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced-and uncomplicated-digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

We’re Looking For:

A Field Operations and Auction Performance Senior Manager to serve as a senior leader within LaneLink, setting the strategic direction for our field organization and auction partnerships nationwide. You will oversee a high-impact team of Remarketing Field Representatives and own the aggregate performance and scalability of operations for a portfolio exceeding $500M in annual assets. This role is for a strategic operator who can balance financial accountability with people leadership to drive industry-leading remarketing outcomes.

You Are:

• An Architectural Leader. You don't just manage; you build and refine the operating models that allow our field teams to scale.
• Financially Astute. You have deep financial acumen and understand how field-level decisions impact the bottom line and asset recovery.
• Influential. You can navigate complex negotiations with auction leadership and internal stakeholders to drive alignment.
• Decisive. You operate with high autonomy, making critical calls on market strategy and complex arbitrations.
• A Talent Developer. You are passionate about coaching a distributed team and fostering a culture of extreme ownership.

You Bring:

• Core Knowledge (Remarketing & Auction Dynamics)
  • Mastery of NAAA standards, auction operations, and wholesale market trends.
  • Deep understanding of vehicle reconditioning ROI and pricing strategies.
• Functional Expertise
  • 10+ years of experience leading distributed operations or regional remarketing teams.
  • Experience managing large-scale asset portfolios ($500M+) with a focus on net recovery.
  • Proven ability to design and implement performance scorecards and standardized KPIs.
• Technical Expertise
  • Fluency in remarketing technology platforms and data analytics tools.
  • Ability to translate complex market data into actionable field strategies.

You Own:

• Strategic Field Leadership (30%)
  • Define the operating model and performance standards for the national field team; lead, coach, and calibrate performance across all markets.
• Auction Partnership & Performance (25%)
  • Own the relationship with auction leadership; utilize data-driven scorecards to influence service levels and operational execution.
• Enterprise Asset Management (20%)
  • Drive the overarching strategy for $500M+ in annual vehicle assets to maximize efficiency and client outcomes.
• Operational Excellence & Governance (15%)
  • Design workflows and tools that ensure consistency; serve as the final escalation point for high-stakes arbitrations and operational risks.
• Client Strategy & Advisement (10%)
  • Act as a strategic advisor for key clients, providing high-level insights into market conditions and performance results.

You Drive:

• Execution:
  • Standardizing best practices across all auction locations to ensure a consistent LaneLink experience.
  • Implementing the tools and technology necessary for the field team to operate at peak effectiveness.
• Results:
  • Meeting or exceeding benchmarks for net recovery, cycle time, and ROI.
  • Scaling the field organization to handle increased volume while maintaining high quality-control standards.

Who You Will Work With:

Reporting to the Director of Remarketing, this role will collaborate with the following groups on a daily basis:

• LaneLink Executive Leadership and Product teams.
• Senior Auction Group Leadership and NAAA representatives.
• Key Institutional Clients and Sales Leadership.

Where You Work:

Your work is performed as a Remote or Hybrid employee; however, this role requires significant field presence with travel up to 75%.

Must Have’s:

• 10+ years of experience in remarketing, auction operations leadership, or automotive field management.
• Bachelor’s or Master’s degree in Logistics, Business or related field or comparable experience.
• Proven track record of leading distributed teams across multiple regions.
• Experience managing large-scale asset portfolios (minimum $100M+, ideally $500M+).
• Ability to travel extensively (up to 75%) to auction locations and client sites.
• Familiarity with Google Suite products, Remarketing programs such as AutoIMS, MMR, Edge Pipeline.
• Advanced stakeholder management and executive-level communication skills.

Nice to Have’s:

• Previous experience in an enterprise-level Director role within the remarketing industry.
• Deep involvement with NAAA committee work or industry-standard setting.
• Experience with change management in a high-growth or evolving corporate environment.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

(Depending on experience, skill set, qualifications, and other relevant factors.)