Concierge

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description:

As a Concierge, your primary responsibility is to deliver exceptional customer service and create a welcoming and memorable experience for guests. You will serve as the main point of contact for guests, assisting with inquiries, providing information, and offering personalized recommendations to enhance their stay. From arranging reservations to coordinating special requests, your role is crucial in ensuring that guests have a delightful and stress-free experience during their time at our establishment. Your proactive approach, attention to detail, and extensive knowledge of local attractions will contribute to making their stay truly exceptional. This role reports to the Lead Concierge and the Supervisor WPS.

Roles and Responsibilities:

• Deliver outstanding customer service and create a welcoming experience for employees, clients, and visitors.
• Serve as the primary point of contact for workplace inquiries and requests.
• Manage and monitor the shared Workplace Services inbox, ensuring inquiries, service requests, and meeting support requests are addressed promptly and professionally.
• Triage requests and coordinate with internal teams and vendors as needed to ensure timely resolution.
• Greet and assist guests and visitors, providing directions, information, and support to create a positive workplace experience.
• Coordinate visitor arrivals and communicate with hosts to ensure a seamless guest experience.
• Manage meeting room bookings and schedules through Outlook, excel and other reservation systems.
• Coordinate meeting requirements, including room setup, catering, beverage service, technology requests, and special accommodations.
• Monitor meeting room availability and assist with scheduling conflicts and booking changes.
• Prepare, set up, and maintain beverage service for meetings, events, and client-facing activities.
• Receive and coordinate catering deliveries, ensuring meeting rooms are fully prepared and presentation-ready.
• Maintain pantry, hospitality, and beverage areas, ensuring appropriate inventory levels and cleanliness standards are upheld.
• Demonstrate strong proficiency in Microsoft Outlook, Excel, and other workplace management tools.
• Build positive relationships with employees, clients, guests, and vendors while maintaining a high level of professionalism and customer service.
• Support office events and hospitality initiatives to help deliver an exceptional workplace experience.

Knowledge, Skills, and Attributes:

• Ability to multitask and adapt in a fast-paced, changing environment.
• Strong customer service mindset with a focus on supporting internal and external stakeholders.
• Good communication skills, both verbal and written.
• Familiarity with Microsoft Office tools and basic workplace technology systems.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Professional demeanor with a positive and service-oriented attitude.
• Commitment to confidentiality and professionalism in client-facing environments.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Qualifications:

• Education: High school diploma or equivalent required.
• Experience: 1+ year of experience in workplace services, facilities support, hospitality, reception, mail services, or related roles preferred.
• Technical Skills: Basic proficiency with office equipment (printers, copiers, scanners) and familiarity with workplace service systems or ticketing platforms is preferred.

The Compensation range for this role is up to 26.00 CAD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.