Hospitality Associate

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.

Job Descriptio n

The Hospitality Associate at Opensity Solutions is responsible for delivering exceptional guest experiences while ensuring smooth day-to-day hospitality operations. This role serves as a key point of contact for guests, providing personalized service, resolving inquiries, and coordinating with internal teams to maintain high service standards. The position reports to the Lead Hospitality Associate or Client Relations Manager and is classified as non-exempt.

ROLES & RESPONSIBILITIES:

• Deliver a warm, professional, and personalized welcome to all guests to create a positive first impression.

• Anticipate guest needs and provide proactive assistance, recommendations, and solutions to enhance the guest experience.

• Respond promptly and professionally to guest inquiries, complaints, and special requests while ensuring timely resolution and follow-up.

• Manage check-in and check-out processes with accuracy and efficiency, including guest registration, room allocation, and payment handling.

• Monitor reservation systems and coordinate with internal teams to optimize occupancy, scheduling, and operational efficiency.

• Collaborate with housekeeping, maintenance, and other departments to address operational issues and maintain guest comfort.

• Inspect guest rooms and public areas regularly to ensure cleanliness, presentation, and service standards are consistently met.

• Build and maintain positive relationships with returning guests by recognizing loyalty and providing personalized experiences.

• Identify opportunities to upsell services, amenities, and packages that enhance guest satisfaction and contribute to revenue growth.

• Participate in ongoing training programs, including Cornerstone platform training, to strengthen job knowledge and service capabilities.

• Monitor guest feedback, reviews, and satisfaction metrics to identify improvement opportunities and implement corrective actions.

• Support guest loyalty initiatives and contribute to strategies that encourage repeat business and positive referrals.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong customer service orientation with a client-first mentality and commitment to delivering exceptional guest experiences.

• Excellent verbal and written communication skills with the ability to interact professionally with guests, clients, and team members.

• Ability to multitask and prioritize responsibilities in a fast-paced, high-energy environment with changing priorities.

• Strong attention to detail and accuracy in operational processes and guest interactions.

• Effective problem-solving and decision-making skills within the scope of the role.

• Ability to maintain professionalism, confidentiality, and security of sensitive client information.

• Positive, friendly, and adaptable attitude with the ability to motivate peers and foster collaborative relationships.

• Proficiency with Microsoft Office applications and general technology platforms.

• Ability to analyze guest feedback and performance metrics to improve service delivery and operational outcomes.

• Flexibility and adaptability to changing business needs and operational demands.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

QUALIFICATIONS:

Education: High school diploma or equivalent required;

Experience: Minimum of 2+ years of relevant hospitality, guest services, or customer service experience required. Experience in a fast-paced client-facing environment preferred.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Experience using reservation systems, hospitality platforms, or client service applications preferred.

The Compensation range for this role is 22.00 to 25.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.