Lead Cloud Applications Administrator

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Cloud Applications Administrator you will join an industry-leading organization and be engaged in the full-cycle development of the most advanced products and services solutions.You will have the opportunity to work with a global product team for software debugging, development, and release management during the full product lifecycle. Aligning with the company’s technical career path, OpenText offers you both vertical and horizontal growth in engineering, IT, and services.

WHAT THE ROLE OFFERS

• Maintain existing instances, setting up monitoring, troubleshooting performance and functional issues, patch upgrades, major upgrades, client migrations and various other tasks necessary for supporting OpenText SaaS clients. Provide guidance and mentoring to less experienced staff members.
• The primary product lines that the Cloud Applications Developer supports are PPM.
• The Cloud Applications Developer is responsible for establishing work environments for the OpenText SaaS clients along with debugging and investigating problems and failures within the environments, which include web application servers, infrastructure & database components to a certain extent.
• The Cloud Applications Developer interfaces with DBAs, Network Administrators, Application Consultants, Client Managers, and clients to handle multiple ongoing activities.
• Identify and document repeatable demand activities and support Tier 2 Support, Onboarding Team and other teams who will execute them. Provide technical feedback to Product Marketing and R&D and assist Tier 2 Support and Onboarding Team by providing technical and clients domain expertise.

WHAT YOU NEED TO SUCCEED

• Bachelor's or master’s degree in computer science, Information Systems, or equivalent.
• Over 7 years of experience in a similar role.
• Well versed in all aspects of administrating PPM across multiple platforms/installations.
• Able to advise on and influence clients to follow Best Practices and methodologies.
• Able to troubleshoot problems in distributed web applications.
• Able to support clients through long upgrade processes.
• Strong technical expertise in networking, databases, AWS, Linux, and application support, with deep knowledge of Oracle/PostgreSQL and containerization technologies.
• Automation and modern IT skills including Jenkins, Python, Ansible, Bash scripting, and AI, with ITIL certification considered an advantage.

One Last Thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $98,080 -$147,120; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.