Lead Cloud Service Manager

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your impact

As a Cloud Service Manager, you will serve as the trusted advisor and primary relationship owner for assigned OpenText Cloud Managed Services clients. You will play a pivotal role in driving operational excellence, strengthening strategic partnerships, and ensuring clients realize maximum value from their OpenText investments. By collaborating across Sales, Support, Developing, Product Management, Professional Services, and Cloud Operations teams, you will champion client success, manage critical service engagements, and drive continuous improvement initiatives that enhance both the client experience and business outcomes.

What the role offers

• Ownership of strategic client relationships within OpenText Cloud Managed Services
• Opportunity to act as a trusted advisor to business, technical, and executive stakeholders
• Exposure to cloud technologies, service management, and enterprise-level client engagements
• Collaboration with cross-functional teams across Sales, Support, Developing, Product Management, and Professional Services
• The ability to influence service improvements, renewal opportunities, account growth, and client success initiatives
• A dynamic, international environment where no two days are the same and continuous improvement is encouraged

What you need to succeed

• Experience managing enterprise client relationships, service delivery programs, or managed services engagements
• Strong communication, stakeholder management, and relationship-building skills with the ability to operate at a senior management level
• Working knowledge of cloud technologies, data center environments, and ITIL service management practices; ITIL certification is advantageous
• Experience with incident, problem, and change management, as well as formal project management methodologies
• Proven ability to drive client satisfaction initiatives, manage escalations, and coordinate cross-functional teams to successful outcomes
• Bachelor's degree in a technical or business discipline, or equivalent experience, combined with a proactive mindset, strong work ethic, and willingness to learn

One last thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.