Technical Account Manager
Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Oct 11, 2026.
Join our growing cybersecurity team as a Technical Account Manager (TAM). In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions. You will bridge the gap between customer needs and our product capabilities, working closely with our Sales Engineering, Support, Product, and Customer Success teams.
Missions
- Act as a trusted technical advisor to enterprise customers, owning the post-sales relationship and ensuring successful integration and operation of cybersecurity solutions.
- Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments, and conduct on-site visits to assess environments.
- Proactively manage customer technical health, monitor performance, troubleshoot issues, and ensure ongoing operational excellence.
Profil recherché
- Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security- Excellent communication skills - able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders
- Strong documentation skills and a disciplined approach to knowledge sharing
- 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant)
- Ability to manage multiple client accounts and prioritize competing demands
- Comfortable leading deployments and technical troubleshooting on customer sites
- Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems
- Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments
- Industry certifications such as CISSP, CISM, CEH, OSCP, or vendor-specific certs (AWS Security Specialty, Microsoft SC-200, etc.)
- Experience with modern DevSecOps tools and CI/CD pipelines
- Familiarity with data privacy and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO 27001)
- Experience working in high-availability or mission-critical environments