Technical Support Engineer

Join OPSWAT, a leading cybersecurity company, as a Joint Professional Services and Technical Support Engineer. In this role, you will provide technical support to customers in the UK, implement and integrate OPSWAT products, and mentor other support team members. You will also collaborate with the global support team, maintain strong customer relationships, and engage in special projects. Benefits include competitive compensation, excellent insurance programs, stock options, flexible work arrangements, and generous PTO policies.

Missions

• Collaborer avec l'équipe de support mondiale d'OPSWAT pour résoudre rapidement et complètement les problèmes des clients, en veillant à respecter les SLA publiés.
• Travailler en tant que responsable de compte technique pour des clients souvent très techniques, en fournissant des services professionnels pour l'implémentation des produits OPSWAT.
• Maintenir de solides relations avec les clients grâce à des appels de conférence réguliers pour examiner les problèmes ouverts et à des réunions en personne occasionnelles.

Profil recherché

- Basic knowledge of Linux, with an interest to expand that knowledge

- Strong presentation skills (be able to describe things and convey ideas to others in an easy way)

- Bachelor's degree in a Computer Science, Technical discipline, or Equivalent experience

- Availability and willingness to travel as necessary to your assigned accounts, and to Company meetings

- Ability to think logically, analyze logs and troubleshoot computer software and IT related issues

- Basic knowledge of and willingness to expand knowledge of cybersecurity and critical infrastructure protection

- Good foundation and willingness to expand knowledge of networking concepts

- Strong knowledge of Windows and Windows server

- A proven customer-oriented attitude, including the ability to work with difficult and/or frustrated customers

- Experience working with global teams

- Cybersecurity domain experience, including file security, device security, network security and etc

- Network integration skillsets (e.g. Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc.)

- Hands-on understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools (Zipkin, Sentry, Prometheus, ELK stack)

- Experience in Cloud Based Services (e.g. AWS, GCP)

- Experience working on Linux based infrastructure

- Experience working with scripting languages such as bash script, PowerShell, and Python

- Configuration and management of databases such as MySQL, Mongo

- Experience in providing customer support of technical software products