Customer Success Manager

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.

We call this being Positionless.

And Positionless isn’t just our culture. It’s our product.

Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency.

Recognized as a Visionary in Gartner’s Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 500 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within.

If you’re looking for a place where you can do more, be more, come grow with us.

Develop your career, get acknowledged for your efforts, and work with talented people who love what they do in one of Tel Aviv’s top startups! Optimove’s Customer-Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers, and software developers to deliver outstanding results. Dedicated to our client success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective project management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Responsibilities:

• Owning customer relationships as the main point of contact in the company.
• End-user customer training to unlock the value of Optimove’s software for our clients.
• Guidance and advice for enhancing the use of the system.
• Project management and crisis resolution.
• Education regarding new and existing features.
• Ongoing customer enablement - make our clients successful!

Requirements:

• Bachelor’s degree.
• 1-2 year experience in relevant roles (customer facing) preference from software companies.
• Fluent English - Extremely strong presentation and communication skills.
• Proactive, highly organized, with the ability to manage multiple tasks.
• Fast learner who can understand and articulate technology at any level.
• Rich and effective interpersonal skills.
• Strong analytical skills.
• Growth mindset - always pushing yourself out of your comfort zone.
• Advantage - experience in technology-related fields, preferably B2B SaaS.

Optimove is an equal opportunity employer. We consider all qualified applicants fairly, without regard to race, ethnicity, gender, age, religion, disability, sexual orientation, or any other characteristic protected by applicable law. If you require any adjustments during the recruitment process, please let us know.

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