Application Support Analyst (Digital Banking)

Company Overview

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD is a Singapore-headquartered IT outsourcing firm specializing in software engineering, application development, IT infrastructure management, and digital transformation services since 1997.

Job Summary

We seek a resilient Production Support Analyst with 5+ years in Corporate or Retail Banking IT to ensure high availability and rapid incident resolution for digital banking platforms using Linux, Java, and Oracle technologies.

Responsibilities

• Deliver L1.5/L2 production support by managing incident and problem resolution to maintain availability of core banking systems, APIs, and digital channels.
• Troubleshoot and resolve Java application performance issues by debugging code, scripts, and writing complex database queries.
• Manage file transfers using Connect Direct, IBM MQ, and SFTP protocols to ensure secure and reliable data exchange.
• Automate repetitive operational tasks using Unix Shell scripting or Python to improve service efficiency and reduce manual errors.
• Participate in Disaster Recovery (DR) exercises and resilience architecture design to enhance system robustness and business continuity.
• Communicate technical issues clearly to stakeholders and vendors during major incidents, following ITIL frameworks and using ITSM tools such as BMC Helix or ServiceNow.

Required competencies and certifications

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of IT experience in Financial Services (Corporate or Retail Banking) supporting internet banking, mobile apps, and APIs.
• Proven operational expertise as a Production Support Analyst or System Administrator in Linux/Unix and Oracle environments.
• Hands-on skills troubleshooting Java application performance, including code/script debugging and complex database query writing.
• Proficiency in automation using Unix Shell scripting or Python.
• Experience with Connect Direct, IBM MQ, and Host-to-Host (SFTP) file transfer protocols.
• Practical experience with ITIL frameworks and ITSM platforms such as ServiceNow or BMC Helix.
• Strong multitasking ability, attention to detail, composure under crisis, and effective communication across organizational levels.

Skills

Script Writing, Implementation of ITIL procedures, Ibm Mq Series, Shell Scripting, Core Banking, Resolve Technical and Operational Issues, Unix, Processing queries, Automating Tasks, Production Support, Business Resilience, Application Support, Managed File Transfer, Disaster Recovery Management, ServiceNow, API, Connect Direct, SFTP, Digital Channels