SOFTWARE ENGINEER

Role Overview

We are seeking a Software Engineer with 6–9 years of experience in software engineering, application support, production monitoring, and system troubleshooting. The ideal candidate should have hands-on experience with Splunk, strong SQL skills, and working knowledge of Java, Unix/Linux, Oracle databases, and enterprise IT infrastructure. The role involves developing and maintaining application solutions, supporting production systems, resolving technical issues, and improving application performance and reliability. Experience in banking or financial services is preferred.

Key Responsibilities

• Develop, enhance, test, and maintain software applications and components to meet business and technical requirements.
• Design and maintain operational dashboards, monitoring solutions, alerts, and reports using Splunk and related tools.
• Write, optimize, and maintain SQL queries for data analysis, reporting, and application troubleshooting.
• Monitor application performance, system availability, batch processing, and operational health to ensure system stability.
• Investigate and resolve production incidents, application defects, system errors, and performance issues through root cause analysis.
• Configure, maintain, and support monitoring tools such as Splunk and Geneos to improve issue detection and resolution.
• Develop scripts and automation solutions using shell scripting, Python, or other relevant technologies to streamline operational tasks.
• Support software releases, application deployments, system upgrades, patches, and enhancements across development, testing, and production environments.
• Troubleshoot applications running on Unix/Linux environments, Oracle databases, Java platforms, application servers, and web servers.
• Collaborate with development, infrastructure, database, network, and operations teams to resolve complex technical issues.
• Participate in incident management, problem management, change management, and release management in accordance with ITIL processes.
• Identify opportunities to improve application performance, monitoring effectiveness, system availability, and operational efficiency.
• Maintain technical documentation, troubleshooting guides, deployment procedures, and operational support records.
• Ensure compliance with security standards, change control procedures, audit requirements, and established service-level agreements (SLAs).

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 6–9 years of experience in software engineering, application support, production support, or IT operations.
• Hands-on experience with Splunk, including Search Processing Language (SPL), dashboards, alerts, and reporting.
• Experience with Geneos or other enterprise monitoring tools is preferred.
• Strong SQL skills and experience working with Oracle databases and reporting tools.
• Working knowledge of Java, Unix/Linux commands, shell scripting, and application troubleshooting.
• Familiarity with application servers such as JBoss or WebLogic and web servers such as Apache or Nginx.
• Experience with production incident investigation, root cause analysis, performance monitoring, and problem resolution.
• Understanding of software development life cycle (SDLC), testing, deployment, release management, and ITIL Incident and Change Management processes.
• Knowledge of enterprise IT infrastructure, including networks, load balancers, virtual machines, storage, OpenShift, and microservices.
• Exposure to Python, PowerShell, Ansible, CyberArk, VDI, or IBM AS/400 is an advantage.
• Strong analytical, problem-solving, debugging and stakeholder management skills.
• Ability to work collaboratively with technical teams and support business-critical applications in production environments.
• Experience in banking, financial services, or large enterprise IT environments is preferred.

Skills

Dashboards, Power Plant Incident Investigation Management, System Health Checks, Splunk, Query Language, Shell Scripting, Root Cause Analysis, Itil Service Management, Computer Science, Batch Processing, Operational Monitoring, Database Procedures, Oracle Reports, Application Server, Application Deployment, Software Maintenance