Bellman

Opus Hospitality Sdn Bhd / Opus BT Management Sdn Bhd / Opus IL Management is recruiting a Bellman in the Front Office / Operations team. The Bellman serves as a primary point of contact for guests, responsible for welcoming guests, handling and storing luggage, escorting guests to rooms, providing information about hotel facilities and the local area, and ensuring smooth guest arrivals and departures.

Requirements

Responsibilities:

• Greet guests warmly at the hotel entrance and assist with luggage from vehicles.
• Escort guests to their rooms and explain room features such as air-conditioning, TV, Wi-Fi, safe box, and minibar.
• Introduce hotel facilities, including restaurants, pool, gym, and operating hours.
• Collect and load guest luggage during check-out and assist guests to their transport.
• Tag, store, and retrieve luggage in the luggage room according to hotel procedures.
• Maintain an accurate luggage storage log to ensure guest belongings are secure.
• Handle all guest property with care and report any damage immediately.
• Provide information on local attractions, dining, shopping, and transportation.
• Arrange taxis, e-hailing rides, or airport transfers upon request.
• Deliver mail, parcels, newspapers, and other items to guest rooms promptly.
• Assist with room changes and move luggage accordingly.
• Respond to guest requests courteously and escalate complaints to the Front Desk or Duty Manager.
• Keep the hotel entrance, lobby, bell desk, and luggage trolleys clean and well organised.
• Support the Front Office team during peak hours and group or tour arrivals.
• Monitor the lobby area and report any suspicious activity or safety concerns to Security.
• Run errands and perform other reasonable duties assigned by supervisors.
• Follow hotel SOPs, grooming standards, and health and safety guidelines.
• Understand emergency procedures, including fire evacuation, and assist guests during emergencies.
• Respect guest privacy and maintain confidentiality at all times.

Qualifications:

• Minimum SPM or equivalent.
• Previous experience as a Bellman, Porter, or in hospitality is an advantage; school leavers and fresh graduates are welcome.
• Good communication skills in Bahasa Malaysia and English; additional languages are a plus.
• Friendly, polite, well-groomed, and positive attitude.
• Physically fit and able to lift heavy luggage, stand, and walk for long periods.
• Willing to work shifts, weekends, and public holidays.
• Good knowledge of the local area is an advantage.
• A valid driving licence is an advantage (for hotels offering valet service).

Skills

Luggage Handling, Guest Services, Customer Service, Communication, Local Area Knowledge, Valet / Driving, Lobby Operations, Safety & Emergency Procedures, Baggage Tagging & Storage, Housekeeping Support