Level 2 Network Engineer

• Nationality: Singaporean ONLY
• Workplace: Woodlands / Any other ICA office
• Working Hours: Normal working hours with standby needed
• Employment Type: 6-month contract with option to extend another 12 months

Overview

The objective of this engagement is to ensure the availability, performance, security, and compliance of our network environment through a comprehensive managed services model aligned with ITSM/ITIL best practices.

Scope of Services

The required managed services include, but are not limited to:

• Network Operations & Monitoring: Continuous monitoring, proactive health checks, alerting, and backup verification.
• Incident & Problem Management: End-to-end incident handling, root cause analysis (RCA), and timely resolution aligned with SLA commitments.
• Infrastructure Management & Lifecycle: Management of network devices including routers, switches, firewalls, and load balancers, as well as upgrades and lifecycle activities.
• Security Management: Firewall policy management, log monitoring, compliance checks (e.g., CIS benchmarks), and threat escalation.
• Patch & Vulnerability Management: Vulnerability scanning, patch deployment, prioritization, and compliance reporting
• Asset & Configuration Management: CMDB updates, asset reconciliation, and configuration tracking.
• Change & Release Management: Execution of changes in accordance with ITIL processes, including risk assessment and rollback planning.
• Capacity & Performance Management: Monitoring, trend analysis, and capacity planning recommendations.
• Documentation & Reporting: Maintenance of network documentation, SOPs, and delivery of operational and monthly performance reports.

Technology Environment

The environment includes (but is not limited to):

• Cisco (routers, switches, load balancing technologies)
• Palo Alto firewalls
• Check Point firewalls
• F5 Load Balancers
• CCNA/CCNP required, and any other Network Cert

Deliverables

• Daily operational monitoring and reporting
• Monthly service reports covering SLA performance, incidents, patch compliance, security posture, asset reconciliation, and capacity planning

Skills

Network Monitoring and Control Management, Problem and Incident Management, Asset Management, firewall software, CCNA, Cisco Technologies, Release Management, CCNP, Network Operations, Documentation, Patch Management, Checkpoint Firewall, Root Cause Analysis, Security Management, SLA adherence, ITIL Process Implementation, Infrastructure Management, CIS, Threat and Vulnerability Management, Change and Configuration Management