Cloud Operations Engineer – Production Support & DevOps

The Financial Services Cloud Operations team supports cloud-based applications and customer environments for banks, insurance companies, and financial institutions. These systems enable critical business operations across payments, lending, risk management, fraud prevention, financial reporting, and data governance.

The team provides 24/7 operational support, working closely with product engineering, customer support, DevOps, and Site Reliability Engineering teams. Our focus is on maintaining secure, reliable, and highly available services through proactive monitoring, incident resolution, automation, and continuous improvement.

Work Schedule: 24×7 rotational shifts, including night shifts

Responsibilities

• Deploy, administer, and maintain cloud-based applications, operating systems, middleware, servers, and customer environments.
• Configure infrastructure and software, perform routine administration, and support provisioning and integration activities.
• Monitor application health, infrastructure dashboards, system logs, and ticket queues to identify and address service issues.
• Analyze performance trends and manage server capacity to maintain service availability and performance.
• Manage batch processing and workload scheduling, including job configuration, dependencies, failure resolution, and SLA adherence.
• Support identity and access management, including access privileges, user activity monitoring, and privileged account and secrets protection.
• Apply security patches, hotfixes, version upgrades, and configuration improvements across the technology stack.
• Investigate production incidents, coordinate escalations, and collaborate with technical teams and vendors to restore services.
• Contribute to root cause analysis, incident reviews, and corrective and preventive actions.
• Perform backup, restore, and disaster recovery activities, and participate in disaster recovery drills.
• Support CI/CD pipelines and troubleshoot workload automation tools, agents, and integration issues.
• Maintain operational procedures, configuration records, disaster recovery plans, incident reports, and knowledge base articles.
• Communicate incident progress and technical information clearly to customers and internal stakeholders.
• Identify opportunities to improve operational efficiency, service reliability, security, and support processes.
• Work in 24×7 rotational shifts, including night shifts, to support critical customer systems.

Mandatory Skills

• Hands-on experience supporting cloud-based applications and production environments.
• Working knowledge of operating system, server, and middleware administration.
• Experience deploying, configuring, maintaining, and troubleshooting applications and infrastructure.
• Familiarity with monitoring tools, dashboards, system logs, performance analysis, and capacity management.
• Experience with incident management, production troubleshooting, escalation procedures, and SLA-based support.
• Working knowledge of batch processing, job scheduling, and dependency management.
• Understanding of identity and access management, privileged accounts, and infrastructure security practices.
• Experience with patching, software upgrades, backups, restores, and disaster recovery procedures.
• Familiarity with DevOps practices, CI/CD, and operational automation.
• Strong analytical and problem-solving skills, with the ability to prioritize work and escalate complex issues appropriately.
• Clear communication, technical documentation, and cross-functional collaboration skills.
• Willingness to work in 24×7 rotational shifts, including night shifts.

Good to Have Skills

• Experience supporting financial services applications or customer environments in banking or insurance.
• Familiarity with financial services regulatory requirements, data governance, and operational controls.
• Experience supporting large-scale, highly available cloud infrastructure.
• Hands-on experience implementing and maintaining CI/CD pipelines.
• Experience administering and optimizing workload automation tools.
• Experience troubleshooting automation agents and connectivity with third-party applications.
• Participation in disaster recovery planning, drills, and recovery solution implementation.
• Experience contributing to root cause analysis and corrective and preventive action plans.
• Experience collaborating with DevOps, SRE, cloud engineering, product engineering, and external vendors.
• Experience preparing operational metrics, service performance reports, and process improvement recommendations.

Self Assessment Questions - 5

Ask yourself the following questions. If your answers are “Yes” to the core requirements, you can apply

• Do I have hands-on experience deploying, administering, and troubleshooting cloud-based applications, operating systems, servers, or middleware in production environments?
• Can I use monitoring tools, dashboards, and system logs to investigate incidents, assess performance, and help restore services within agreed SLAs?
• Am I comfortable managing batch jobs and schedules, applying patches and upgrades, and performing backup, restore, and disaster recovery activities?
• Do I understand access management and security practices, and can I work with DevOps, CI/CD, and automation tools to improve operational reliability?
• Am I willing to work in 24×7 rotational shifts, including night shifts, while taking ownership of support issues and communicating clearly with customers and technical teams?