Long applicationsign-up on Oracle
Customer Service Coordinator
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Location
In office (Bengaluru)
Confirmed on the employer's own hiring board on Oct 28, 2026. First seen by Alion on Oct 27, 2026. Oracle scores A on the Alion truth index.
Overview
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Oracle is an American enterprise technology company founded in 1977 by Larry Ellison, Bob Miner and Ed Oates, and headquartered in Austin, Texas. It built its business on the Oracle Database, still the reference relational engine for large transactional systems, and has expanded into a full applications suite covering finance, human resources, supply chain and customer experience through Fusion Cloud and NetSuite. Its fastest growing segment is Oracle Cloud Infrastructure, which the company has positioned aggressively for AI training and inference workloads through large multi-year capacity contracts.
Backed by NEA, Bessemer Venture Partners, General Catalyst
You will provide real-time assistance and guidance to resolve customer inquiries related to product access, configuration, account management, support entitlements, and general troubleshooting.
- Responding promptly to helpdesk tickets via phone, email, or web-based channels
- Troubleshooting and resolving customer issues using established procedures and resources
- Documenting all customer interactions and resolutions in a ticketing system
- Escalating complex or unresolved issues to the appropriate technical teams and providing clear, concise case notes
- Assisting with onboarding and support for new/existing users
- Collaborating closely with team members to ensure timely and accurate issue resolutions
- Maintaining a high standard of customer service and professionalism in all interactions
Career Level - IC0
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