Senior Associate System Engineer

As a Senior Associate System Engineer on the Upgrade Center Integrated Technologies team, you will be responsible for providing consulting implementation and upgrade services to clients throughout the world for CareAware and Fetalink medical device connectivity products. These services include the integrated technology deployments of hardware, software, and clinical workflow consulting. As a member of the Upgrade Center Integrated Technologies team you will be focused on collaboratively guiding clients with upgrades and migrations of the CareAware platform in various clinical settings. This includes but is not limited to integration of lab analyzers, anesthesia systems, patient monitoring, respiratory ventilators, infusion pumps, and medication dispensing cabinets. You will support clients through regular project events, testing calls, status meetings, and conversion support. You will adhere to implementation/upgrade best practices, troubleshoot device integration, assess risk, and mitigate findings throughout client engagements in partnership with engagement management.

Responsibilities:

• Consult with clients on technical design decisions
• Conduct Technical training with appropriate client resources such as Clinical Informatics, IT, Lab Analysts, and Biomed, remotely
• Adhere to established processes, methodologies, best practices for technical implementations, and documentation
• Advise on deployment strategies such as design impacts
• Engage in client support outside of standard business hours, as needed
• Establish client relationships and maintain a high level of client satisfaction
• Cultivate effective client relationships and planning across multiple clients
• Manage multiple work assignments to meet utilization targets
• Effectively develop knowledge of CareAware and Fetalink products and services
• Consult with clients and internal teams on the deployment of hardware, software and services.
• Consult with third party vendors and partners.
• Complete hardware and software installations for clients
• Support client software functionality
• Perform technical troubleshooting and issue resolution, and escalate as appropriate

Basic Qualifications:

• At least 4 years of total combined higher education and related work experience, including: Bachelor’s degree in Information Technology, Healthcare, Science, Biomedical Engineering, Electrical Engineering, Industrial Engineering, or a related field of study, or relevant, equivalent work experience

Preferred Qualifications:

• Experience working with Cerner Millennium
• Experience working with CareAware iBus
• Experience working with Linux Operating Systems
• Experience withinbound and outbound HL7 messaging
• Technical troubleshooting and problem-solving experience
• Experience or interests with medical devices such as anesthesia carts, physiological monitors, ventilators, infusion pumps, and/or laboratory analyzers
• Understanding of basic networking principles
• Strong oral and written communication skills, including a high level of comfort interacting with clinical, IT, and biomedical equipment staff up to the mid-manager level
• Ability to adapt to fast paced or changing environment

Expectations:

• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Perform other responsibilities as assigned

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $23.80 to $56.83 per hour; from: $49,500 to $118,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.