Site Reliability Engineer 2
We are seeking an experienced self-driven Network Developer with strong Linux troubleshooting skills and deep knowledge of virtual cloud networks and access technologies. The ideal candidate will have proven experience resolving complex issues across large-scale network infrastructure and cloud services in real time.
Responsibilities include diagnosing and resolving production incidents, writing Python and Bash scripts on the fly to support live troubleshooting and automation, and maintaining operational reliability across cloud networking environments.
Candidates should have hands-on expertise with remote access technologies such as Ethernet, VPN, Load Balancing and BGP for secure and scalable route distribution. A strong understanding of Linux system processes, memory utilisation, disk and log management, network functionality, containerisation, and the TCP/IP stack is essential.
The role involves triaging and resolving Severity 1 and 2 incidents using logs, metrics, and CLI tools under pressure, including failed changes or system and process failures that directly impact customers in a 24/7 operational environment and potentially work directly with the customer.
Key Responsibilities
-Work with the Virtual Networking team to share full-stack ownership of a collection of services and technology areas, providing operational support as part of an on-call rotation. Understand the end-to-end configuration, technical dependencies, and overall behavioural characteristics of production services. Take responsibility for the delivery of the mission-critical stack with a strong focus on security, resiliency, scalability, and performance.
-Hold authority for end-to-end performance and operability. Partner with global development teams to define and implement improvements in service architecture. -Clearly articulate the technical characteristics of services and technology areas, guiding development teams to engineer and deliver premier capabilities within the Oracle Cloud service portfolio.
-Work with senior members to develop and communicate a clear understanding of the scale, capacity, security, and performance attributes and requirements of the service and technology stack. Demonstrate understanding of automation and orchestration principles.
-Escalate appropriately complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Build understanding of service topologies and their dependencies to troubleshoot issues and define mitigations. Understand and explain the impact of product architecture decisions on distributed systems.
-Exhibit professional curiosity and a desire to develop a deep technical understanding of services and technologies.
-Ensure high quality, accurate and timely technical documentation of incidents, problems, changes, and standard operating procedures is maintained using tools such as Jira and Confluence
-Work is non-routine and highly complex, involving the application of advanced technical and business skills within the Virtual Networking specialisation of Oracle Cloud Infrastructure (OCI).
Core Responsibilities
Planning & Execution:
-Tracks timelines with minimal supervision, ensuring work is completed in a timely manner and is in alignment with project requirements. Prioritizes and adjusts work as resources or timelines change, with some guidance.
Collaboration & Partnership:
-Collaborates within the team to better understand expectations and achieve shared objectives. Leverages a foundational understanding of business, stakeholder, and/or customer needs to build partnerships with limited guidance. Actively listens and asks questions to enhance collaboration.
Problem Solving:
-Identifies and addresses issues, escalating problems to senior staff as needed in accordance with standard procedures. Compiles and reviews data and/or information from multiple sources to troubleshoot standard and non-standard errors.
Continuous Learning:
-Seeks opportunities to gain knowledge and learn new skills and/or tools aligned with industry trends and best practices. Utilizes feedback and training to improve skills. Participates in a culture of continuous learning and knowledge sharing.
Continuous Improvement:
-Implements updates to processes, protocols, and workflows to increase efficiency and effectiveness as directed with some guidance. Contributes to ideation for future process improvements.
Qualifications
-Understanding of virtual network architecture, security, and automatio
-Understanding of TCP/IP stack and routing concepts in Linux systems and networking environments. VPNs and BGP specifically
-Experience with containerisation technologies and orchestration platforms would be an advantage
-Understanding of Virtual Cloud Networks (VCNs) in public cloud environments.
-Familiarity with CI/CD systems and release automation tools.
-Experience in scripting languages such as Python or Shell.
-Familiarity with infrastructure automation tools such as Terraform and Chef would be considered an advantage.
-Support network segmentation (e.g., security lists, network security groups, or firewalls).
-Understanding of manipulating telemetry data (traffic flows, health status) using Grafana dashboards and MQL.
-Experience with major public cloud providers (e.g., Oracle Cloud Infrastructure OCI, or equivalent).
-Familiarity using Jira and Confluence for incident tracking, knowledge management, and ongoing technical documentation. Other incident tools would be considered.
Career Level - IC2