Technical Support Analyst-Billing System

Join Us as a Technical Support Analyst-Billing System!

Are you ready to make a significant impact inan innovative environment? At ORBCOMM, we’re on the hunt for a passionate Zuora Technical Support Analyst who thrives in a fast-paced, agile setting. We want you to transform your ideas into action and drive our mission forward!

Why You’ll Love Working Here

The Zuora Technical Support Analyst is responsible for supporting, configuring, and enhancing the company’s subscription billing operations within the Zuora platform. This role will work closely with Finance, Billing, and cross-functional teams to gather requirements, translate business needs into system configurations, test and implement changes, and ensure accurate and timely billing processes.

The ideal candidate will have strong analytical skills, the ability to manage multiple priorities, and a desire to learn new systems quickly. The role requires balancing independent work with collaborative effort and ensuring system solutions keep pace with evolving business requirements as the organization expands into new markets.

This role is based out of our Hyderabad, India office. We operate in a hybrid work environment, requiring a minimum of three (3) days per week onsite, with the option to work remotely for up to two (2) days per week.

What You’ll Do

• Support and maintain Zuora billing and subscription management systems daily.
• Translate business requirements into Zuora configurations and workflow enhancements.
• Configure and optimize product catalogs, rate plans, billing rules, and invoice settings.
• Troubleshoot billing issues, resolve system errors, and ensure high data quality.
• Collaborate with users to minimize disruptions and drive system adoption.
• Document standard billing processes, configurations, and recurring issues.
• Generate recurring and ad hoc billing or revenue reports.
• Participate in testing and implementation of system changes tied to new business initiatives.

Core Competencies

• Analytical Thinking- Ability to interpret billing data and diagnose system issues.
• Attention to Detail- Ensures accuracy in billing, configurations, and documentation.
• Communication- Clear and effective interaction with finance, billing, and technical teams.
• Problem Solving- Ability to troubleshoot issues and recommend effective solutions.
• Collaboration- Works effectively with cross-functional teams.
• Technical Aptitude- Comfortable with systems, scripting, and billing tools.

Key Performance Indicators (KPIs)

• Invoice Accuracy Rate- Percentage of invoices generated without errors.
• Billing Dispute Rate- Number of customer billing disputes per billing cycle.
• Data Quality Score- Accuracy and completeness of billing and subscription data.
• On-Time Billing Completion- Percentage of billing runs completed on schedule.
• Issue Resolution Time- Average time required to resolve billing issues.
• Adoption of Zuora Features- Measured by team usage and reductions in manual work.
• Reporting Accuracy and Timeliness- Error-free reports delivered on time.
• Documentation Completeness- All processes and system configurations kept current.

Who You Are

• 5-8+ years of experience in enterprise billing, subscription management, or financial systems development.
• 3-5+ years of hands-on Zuora platform experience, including Zuora Billing and advanced configurations (Payments, Revenue, CPQ a plus).
• Demonstrated experience delivering complex subscription billing implementations in a SaaS or recurring-revenue environment.
• Leverage AI-enabled tools and automation to support daily tasks and productivity.
• Commitment to continuous learning in digital and AI literacy.

Preferred Qualifications

• Experience with Zuora Billing, Zuora CPQ, or other subscription billing tools.
• Advanced SQL skills for billing reconciliation and analysis.
• Experience integrating Zuora with CRM or financial systems.
• Background in SaaS billing or subscription-based revenue operations.
• Familiarity with ERP systems such as Oracle JDE.
• Knowledge of automation tools or scripting languages.
• Understanding of revenue recognition principles (ASC 606).

The Benefits of Working Here

A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts-helping you thrive both professionally and personally.

How We Hire

ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture.

About Us

At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com!

Ready to Join Us?

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.

Job Seeker Awareness Notice:

ORBCOMM is proud to hire exceptional talent around the world. As part of our commitment to providing a positive candidate experience, please note that ORBCOMM will never request payment to apply for a job or require the purchase of training, certifications, or courses as a condition of employment.

Official ORBCOMM job opportunities are posted only through our official Careers page and authorized company channels.

If you have questions about a communication claiming to be from ORBCOMM, please contact talentacquisition @ orbcomm.com before taking any action.