IT Infrastructure Engineer

Role profile

Our IT Services team have an exciting opportunity for someone to join us as an IT Infrastructure Engineer (known internally as Platforms & Networks Operations Engineer). The successful candidate will provide 3rd line level support of Osborne Clarke's global Data and Voice Network Infrastructure, Platforms, Servers and Systems, whilst playing key roles in migrations and deployments enabling OC to sustain a well-established cloud-smart approach.

This is a permanent position based out of our Bristol office, combined with some home working.

About us

Osborne Clarke is an international legal practice with over 340 Partners and more than 1300 talented lawyers in 26 locations. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.

What you'll do

You will provide a comprehensive level of support to the global business for Osborne Clarke's physical, virtual and cloud infrastructure, connectivity including wired and wireless networks, and key services such as e-mail, telephony and SaaS, PaaS & IaaS platforms.

Key duties will also include:

• Provide professional support to Osborne Clarke so that our clients receive consistently excellent services. Understand and adopt the principles of acting as a professional service provider.
• Support and follow Incident, Request, Change and Problem Management procedures along-side other IT Services teams, aligned with the ITIL framework.
• Supporting, operating and managing the delivery of the operational platforms, hardware, operating systems and core technologies, including provision, documentation, maintenance etc.
• Assist with specific escalations from the out-of-hours support team, where IT operations expertise is required, following an on-call rota in the team.
• Maintaining and developing the integrity and security of all components comprising various client's network and operational platforms, including all data.
• Working in collaboration with suppliers and other IT services teams to ensure the smooth de-livery of such products to the firm.
• Contribute to testing processes and support infrastructure for internally or externally developed and applications/implementations.
• Awareness of advances in technology, new software applications and new hardware in order to serve as an advisor to other employees.

You will be

We are looking for self-motivated individual who will enjoy working in a demanding Operations team, and has a keen interest in infrastructure and technology, with a drive to discover and learn more, working in a demanding Operations team with a high level of personal responsibility. We'll expect you to have good knowledge of cloud and virtualisation technologies, networking principles and Windows server architecture and services. Alongside this, a good working knowledge of Microsoft 365 and the Azure platform will also be needed. Further technical requirements can be found below:

Required Skills:

• Experience of a Major Cloud Platform (e.g. Azure, AWS or GCP).
• Experience of managing and using SaaS solutions.
• Scripting and Automation tools (e.g. Powershell, Terraform, Ansible, etc).
• Cloud networking, Private cloud network interconnect (ExpressRoute, DirectConnect).
• Experience Implementing & Managing Internet Services, WAN/LAN/VPN Data Comms.
• Working knowledge of networking standards, hardware, and protocols.
• Network monitoring and management systems (e.g. Solarwinds HCO & NPM).
• Unified Communications telephony partners (e.g. Microsoft Teams).
• Server and PC operating systems (e.g. Windows 11, Windows Server).
• Virtualisation technologies (e.g. VMware or Hyper-V).

An awareness of or willingness to learn:

• IT Service Management (ITIL)
• Switch & WiFi Deployment. Extreme Networks, XIQ Cloud.
• Security Solutions such as Checkpoint and Azure firewalls.
• Microsoft Exchange Online with Exchange SE hybrid on-prem.
• Microsoft Entra ID and Office 365 with E5 licensing.
• Document Management Systems and other core legal applications.
• Physical Infrastructure: Network/Server Hardware, Cabling, Datacentres.
• Patch management systems including Azure Update Manager, SCCM, WSUS.
• Microsoft SQL Server setup, licensing and Azure SQL management.
• Call management solutions and workflow tools such as NiCE CXone and Service Now.
• Zscaler ZPA and ZIA, Client Connector, Zero Trust Security, or equivalent services.

More generally:

• Able to create and maintain records and knowledge articles with high attention to detail
• Will be proficient in cloud, hardware and software products and deliver accurate documentation, reports and processes as needed
• Will have the ability to multi-task and oversee multiple projects with tight deadlines and per-form accurately under such time pressures and constraints
• Will require the skills of a detail oriented, well-organised, self-motivated, problem solver who can also work independently
• Will be able to work collaboratively as part of a wider team with the best interests of the team and your customers being paramount
• Will exceed expectations set as part of a performance managed environment

Salary and benefits

We offer competitive salaries and generous benefits.We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.

Our recruitment process

Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.

We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.

About Us

Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations*. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.

At Osborne Clarke we value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.

*Services in India are provided by a relationship firm