Apprentice TOC Monitoring Engineer

About the Role:

The team:

TOC Monitoring Team is a 24/7 operational team that provides first-level technical support across all application and infrastructure alerts. Utilizing tools like Grafana and TOC OBS, the team proactively detects issues, manages application access, and resolves initial alerts around the clock. Our work helps to ensure continuous platform availability, seamless access management, and uninterrupted operations. 

Responsibilities and impact:

We are seeking a highly motivated and disciplined individual to join our Technical Operations Center (TOC) team as an Apprentice (Intern) TOC Engineer ( Monitoring). This is an entry-level position for a fresher providing foundational experience in a mission-critical 24x7 support environment. The primary responsibility is to be the first line of defense, monitoring key systems, identifying anomalies, and ensuring prompt escalation. 

Key Responsibilities

24x7 Monitoring: Actively monitor multiple internal and client-facing applications, infrastructure, and services using various enterprise monitoring tools (e.g., Grafana, Monolith, etc.).

Alert Triage & Initial Analysis: Acknowledge, categorize, and perform initial triage of all incoming alerts and incidents.

Incident Logging: Accurately log all events and incidents in the ticketing system (Jira), ensuring comprehensive details are captured for escalation.

Escalation Management: Follow established Standard Operating Procedures (SOPs) to escalate issues to the appropriate L2/L3 teams, Subject Matter Experts (SMEs), or development teams within defined SLAs.

Documentation: Maintain and update runbooks and knowledge base articles related to monitoring procedures and common alerts.

Shift Handoffs: Clearly and concisely communicate all active issues, pending tasks, and recent activity during shift changes. 

What we’re looking for:

Education: Fresh graduate (or final-year student) in a technical discipline (e.g., B.Tech, MCA, or equivalent).

Availability: Must be willing and able to work a flexible 24x7 shift rotation, including nights, weekends, and holidays.

Technical Aptitude: A strong interest in IT infrastructure, networking, and application support.

Communication: Excellent written and verbal communication skills to clearly convey technical issues.

Discipline: High level of discipline and attention to detail required for following strict operational procedures.

Preferred (But not required): Basic knowledge of Linux/Unix command line or network concepts (TCP/IP).

The location: Gurgaon,India

Our Benefits: Global vision, local impact

At OSTTRA, our benefits philosophy offers a market-competitive package that reflects our position as an industry leader. We want to ensure you feel valued, secure, and empowered wherever you are in the world. Our approach is built on three core pillars:

Global foundations: We provide a baseline of excellence across all our offices, focusing on comprehensive Health & Wellness, Financial Security, and Work-Life Balance. No matter your location, you are part of a culture that prioritizes your holistic well-being.

Locally tailored: We benchmark in each market to ensure our packages are genuinely competitive where you live and work.

Flexibility and growth: We empower you to work in a way that suits your life. This includes a hybrid working model, generous leave policies, and a commitment to your continuous professional development.

The Trust employee ownership plan

Every employee at OSTTRA is an owner, and a member of The Trust, our employee ownership programme. Our distinct culture encourages colleagues to think and act like owners and raise the bar constantly. This plan reflects our belief that when we work together to build a stronger, more valuable organisation, then all colleagues should benefit from the value we create.

About OSTTRA

We build and operate the infrastructure that the world’s post-trade financial system runs on. Launched in 2021, we have unified more than 20 years of heritage and expertise from four industry leaders into a single, integrated business.

Today,we operate a trusted network that connects thousands of market participants to streamline end-to-end workflows, from trade capture through portfolio optimisation.We translate industry change into workable process, engineering an open, intelligent ecosystem that removes friction and reduces risk for the global markets. Our distinct ownership culture is underpinned by four behaviours: boldness, curiosity, accountability, and collaboration. In 2025 we were acquired by KKR, one of the world’s most successful private equity firms, and are on a journey of growth and impact. 

Joining our team now is a unique opportunity - you will help to shape the next generation of post-trade, transform shared infrastructure into shared benefit, and accelerate your own career. Learn more at www.osttra.com.

Equal opportunity employer statement at OSTTRA

We are committed to fostering a connected and engaged workplace where all colleagues have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasise fairness, transparency, and merit, ensuring that we attract and retain the best talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive and operate the infrastructure that the world’s post-trade financial system runs on.