Maintenance & Communications Technician

Antietam Broadband is seeking an experienced and motivated Maintenance & Communications Technician to support the installation, maintenance, repair, and troubleshooting of our broadband, CATV, and fiber-optic systems. This role supports both residential and commercial customers while helping maintain and expand our network infrastructure.

The ideal candidate is technically skilled, customer-focused, safety-conscious, and eager to grow within an award-winning organization that values teamwork, innovation, and community involvement.

Title: Maintenance & Communications Technician

Location: Office located in Hagerstown, MD

Full-Time/Part Time: Full-Time

Schedule: Sunday-Thursday with on-call rotation

Rate: $24 - $28/hr. (based on experience)

On-call and overtime pay as applicable

Primary Responsibilities Include:

• Install, maintain, troubleshoot, and repair broadband, CATV, and fiber-optic systems.
• Perform preventive and corrective maintenance on the BB/CATV and HFC plant.
• Troubleshoot system outages and individual customer service issues.
• Install and maintain fiber drops, interior fiber wiring, ONTs, and customer equipment.
• Perform fiber splicing (fusion and ribbon) for new construction, maintenance, restoration, and customer activation (aerial and underground).
• Conduct forward and return path testing, system balancing, and power supply maintenance.
• Support service technicians and assist with escalated technical issues.
• Assist with new construction projects including fiber placement, terminal installation, and cutover activities.
• Educate customers on installed services and equipment usage and recommend service upgrades when appropriate.
• Maintain company vehicles, tools, and inventory in a clean and operational condition.
• Accurately locate and mark underground services using prints, test equipment, and mapping software.
• Ensure compliance with all OSHA, FCC, NEC, and local regulations.
• Maintain a professional image through appearance, demeanor, safe driving habits, and customer interactions.
• Participate in an on-call rotation and work outdoors in all weather conditions.
• Perform additional duties as assigned.

Qualifications

• High School Diploma or GED required.
• Valid state driver’s license with a clean driving record.
• 3-5+ years of experience in broadband, CATV, fiber optics, telecommunications, or a related technical field.
• Advanced knowledge of:
• RF and IP technologies
• HFC design
• DOCSIS (DOCSIS 3.1 experience preferred)
• Video networking and IP-based services
• Experience with optical and test equipment, including:
• OTDR
• Optical Power Meter
• Optical Spectrum Analyzer
• Fiber Identifier and Fiber Scope
• Hands-on experience with fiber splicing, fiber terminals, and distribution systems.
• Strong understanding of electronics, DC power, RF, and fiber optic systems.
• Ability to configure and support customer networking equipment, including Wi-Fi routers and TCP/IP.
• Strong computer skills, including Word, Excel, and diagnostic software.
• Ability to work independently, plan work efficiently, and meet deadlines.
• Excellent communication and interpersonal skills.
• Ability to differentiate wire and cable sizes/colors and work in tight or confined spaces.
• Physically capable of lifting up to 75 pounds and performing tasks requiring bending, climbing, kneeling, and working at heights.
• Comfortable working outdoors, in attics, crawl spaces, and other challenging environments.

Working Conditions:

• Frequent outdoor work in all weather conditions.
• Exposure to dust, dirt, noise, heat, insects, and uneven terrain.
• On-call rotation approximately every 5 weeks.
• Schedule adjustments may occur based on business needs.

Why Join Antietam Broadband?

When you join Antietam Broadband, you’ll be part of an award-winning company and team. We offer a comprehensive benefits package, including:

• Group health & dental insurance
• 401(k) program with company match
• Generous PTO program
• Company wellness program
• Employer-paid short- and long-term disability
• And much more!

We are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to future generations-customers, employees, communities, and owners-an organization that is even stronger and better than it is today.

Schurz Communications and its subsidiaries’ strategic objectives:

• We will attract, invest in, communicate with, and retain top talent.
• We will innovate, partner, experiment and create a better future together.
• We strive to continuously improve operating performance to ensure sustained growth.
• We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.