Functional Learning Specialist

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Role Summary

The Functional Learning Specialist plays a critical role within the Talent Center of Excellence (CoE) by supporting, executing and managing learning solutions that build organizational capability and support business priorities. This role enables scalable learning experiences that enhance leadership effectiveness, technical capability, professional development, and employee growth.

Key Responsibilities

Learning Program consultancy & Delivery

• Consult on the operational execution of learning solutions aligned with business and talent priorities.

• Operationalize and deploy blended learning experiences, including instructor-led, virtual, digital, and self-paced learning.

• Support leadership development, functional capability building, onboarding, and professional development programs in collaboration with Learning Program Managers

• Ensure learning programs align with enterprise talent strategies and capability frameworks.

Learning Operations & Program Management

• Manage end-to-end program logistics, communications, enrollment, scheduling, and vendor coordination.

• Maintain learning calendars and ensure consistent execution of learning initiatives across regions and functions.

• Partner with external learning providers and internal stakeholders to deliver effective development programs.

• Support governance, compliance, and reporting requirements related to learning programs.

Learning Technology & Analytics

• Administer learning technologies and learning management systems (LMS).

• Monitor participation, completion rates, learner feedback, and business impact measures.

• Develop reports, dashboards, and insights to evaluate learning effectiveness and identify improvement opportunities.

• Utilize data to enhance learner experiences and optimize program outcomes.

• Resolve content-related system issues in learning technology systems and solutions, including management of e-learning Learning license distribution.

Stakeholder Partnership

• Partner with HR Business Partners, Talent Partnersand Learning Program Managers, to understand learning needs and priorities.

• Contribute to change management and communication efforts for enterprise learning initiatives.

• Act as a resource to the Talent team including resolving issues and providing support during classes/events, and training/supporting internal and external stakeholders.

Qualifications & Requirements

• Education: Bachelor’s Degree preferred.

• Experience in Learning & Development, Talent Development, Organizational Development, or related HR disciplines.

• Experience managing learning projects and working with multiple stakeholders.

• Experience using learning management systems and learning technologies.

• 2+ years of relevant Workday administration experience preferred, including talent suite and Workday Learning.

• Knowledge of Workday Learning Fundamentals or Learning Specialist Certification preferred

• Knowledge of / Experience with ServiceNow help desk and ticket resolution.

• Strong learning agility with technology; quickly learns new applications and tools.

• Strong project management skills: able to organize and execute tasks and activities with urgency and deliver on time.

• Is detail-oriented and highly organized, strong ability to multi-task.

• Demonstrates comfort and curiosity with AI enhanced solutions and
• processes.

• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, OneNote, PowerPoint, and SharePoint.

• Strong collaboration skills: ability to work cross-functionally, globally and with remote teams.

• Strong problem-solving, decision-making, and critical thinking skills. Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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