Manager, Repair Operations

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Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Lead elevator repair operations, field teams, safety, project execution, and customer performance with Otis Elevator Company.

Otis Elevator Company is seeking an experienced Manager, Repair Operations to lead our elevator repair field operations. This is a hands-on operational leadership role responsible for driving safety, productivity, project execution, financial performance, customer satisfaction, and field team performance across our Repair business.

If you have experience in elevator repair, service, modernization, open order, field operations, or elevator construction and are ready to take the next step in operational leadership, we would like to hear from you.

On a typical day you will:

• Lead field operations for elevator repair and testing projects
• Manage multiple repair projects from planning through successful completion
• Forecast and schedule field labor and resources to support project requirements
• Drive project performance against deadlines, profitability, working capital, quality, and productivity targets
• Promote a strong safety culture through field training, safety audits, jobsite inspections, and site safety planning
• Coordinate materials, equipment deliveries, and purchase orders
• Identify potential project challenges and develop contingency plans and estimates
• Partner closely with field employees, customers, sales teams, and branch leadership
• Build strong customer relationships while maintaining quality and service expectations
• Manage multiple priorities in a fast-paced field operations environment

What you will need to be successful:

• 3 to 5+ years of elevator industry experience, preferably within repair, service, modernization, open order, field operations, or construction
• Strong understanding of elevator field operations and project execution
• Proven ability to lead, coordinate, or support field teams and multiple projects
• Strong leadership, organizational, and time-management skills
• Excellent written and verbal communication skills
• Ability to build effective relationships with field employees, customers, and internal business partners
• Self-motivated with the ability to manage competing priorities in a dynamic environment
• Comfortable working in a technical environment and utilizing Microsoft-based software

Education / Certifications

• High school diploma or equivalent required; bachelor’s degree preferred

Work Authorization:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Benefits:

Otis currently provides our colleagues with the following benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution

• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment

• Three weeks paid vacation and paid company holidays

• Paid sick leave - Employee assistance and wellness incentive programs

• Life insurance and disability coverage

• Voluntary benefits, such as legal, pet, home, and auto insurance

• Birth/adoption and parental leave benefits

• Adoption assistance

• Tuition reimbursement program

• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

Salary Transparency:

The salary range for this role is $125,000 to $160,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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