Manager, Repair Ops

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Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis Elevator is seeking an experienced and motivated Manager, Repair Operations to join our Seattle team. This is a key field leadership position responsible for leading repair operations, supporting field teams, and ensuring repair projects are completed safely, efficiently, and in alignment with customer and business expectations.

In this role, you will lead approximately six crews of mechanics and helpers while overseeing repair projects from estimate review through execution, completion, and closeout. You will work closely with sales and other business partners to prioritize work, manage labor and material costs, and drive strong operational and financial results.

This is an excellent opportunity for a leader who brings strong project management, business acumen, safety leadership, and people development skills and enjoys working in a fast-paced field operations environment.

On a typical day you will:

• Lead and support field teams while promoting a strong culture of safety, quality, accountability, and teamwork
• Oversee repair projects from estimate review through planning, execution, completion, and closeout
• Plan, prioritize, and coordinate repair work across the Seattle service territory
• Manage labor, materials, schedules, and other resources to support successful project execution
• Monitor project costs and understand the financial impact of operational decisions
• Partner closely with sales and other business teams to align customer commitments with operational capabilities
• Provide day-to-day leadership, coaching, support, and development to field employees
• Ensure company safety policies and procedures are understood, followed, and consistently reinforced
• Support field teams with problem solving, decision-making, and escalation of technical or operational challenges
• Drive continuous improvement in safety, service quality, efficiency, communication, and overall team performance

What you will need to be successful

• Bachelor's degree preferred; high school diploma required with equivalent relevant work experience
• Previous leadership, field operations, project management, or other relevant experience
• Experience working with and supporting teams of field technicians, mechanics, or skilled trades professionals
• Elevator industry experience is preferred, particularly within repair, service, or field operations
• Strong business and financial acumen with the ability to understand project costs and operational impacts
• Strong project management, organization, prioritization, critical thinking, and decision-making skills
• Excellent communication and collaboration skills with the ability to partner effectively across field, sales, and operational teams
• Demonstrated commitment to safety and the ability to lead by example
• Ability to coach, develop, and motivate employees while building a high-performing team
• Strong computer and technology skills and the ability to learn new systems and processes
• Ability to travel throughout the assigned territory with a valid driver's license as required

Work Authorization:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Benefits:

Otis currently provides our colleagues with the following benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

Salary Transparency:

The salary range for this role is $120,000 to $150,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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