Service Engineer

Date Posted:

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Do not include a company description or Equal Opportunity Employer Statement in the Job Description box as these two sections are automatically embedded in posted job adverts on the job board.

Job Title

A job title should be recognizable, straightforward, and easily understood by someone outside the company so that candidates can easily locate the posting on a search engine or other platforms. Avoid abbreviations, acronyms, or internal company terminology.

Role Overview:

This paragraph should be no longer than 3-4 sentences and should describe the purpose of the position as well as who it reports to and its place within the organization. The goal is to draw in the reader and act as the ‘selling statement’ for the position. You should communicate the role clearly so those reading, who are not familiar with Otis, can easily understand why the position matters, exciting or challenging responsibilities, growth opportunities, and who they would be working with.

Example Role Overview: The Sales Specialist will work hands-on with customers in the field to provide services and support on both new and well-established accounts. This role will involve opportunities to meet new customers, work independently and earn additional income on an commission-based structure. You will report to the Branch Sales Manager who will provide you with access to mentorship, training growth and development opportunities across our highly resilient world changing business.

On a typical day you will:

This section should describe the core functions of the role and pull the reader in

Well-crafted statements will address only one responsibility at a time, and are typically only one sentence each

Try to begin with an action verb such as: manages, develops, organizes, participates, and avoid industry terminology and acronyms even if they are directly relevant to the role - this practice helps attract diverse talent

Show opportunities for impact: how will they contribute; help shape the company/community as a better place or effect the customer/end user to the role

Describe the level of autonomy available in the position - for example, will they set their own schedule, work from home or in the field, etc.

Are there specific projects or opportunities you can describe? These examples can help the candidate to envision themselves in the role

Do not list requirements in this section, candidate experience, skills or knowledge should be reserved for the following section

Avoid listing occasional or future responsibilities - avoid using generic phrases such as ‘other duties as assigned’

What You Will Need to be Successful:

Avoid creating a long list of qualifications, 5 - 6 that are most essential to the role is recommended, and try to balance your list between technical and soft skills

List the MINIMUM education required for the role

You may choose to list PREFERRED education next; remember preferences should be used sparingly as they can deter diverse applicants

List any required certifications or training

If travel is required, list here along with any exciting details such as location, etc.

Describe the minimum knowledge, skills, and abilities to perform the job

PREFERRED qualifications should be used sparingly as they can deter diverse applicants who tend to believe that they must meet all qualifications listed even if they are a ‘preference.’

Local Benefits or Selling Statement

Your Recruiter can help support development of this section; however, you may want to include local benefits or key attractors for the role that are unique to the available vacancy/location. Often this may include traditional benefits (i.e., medical, time off, etc.), but may also factors such as career path, special trainings, and more.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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