Sr Manager, Field Engineering

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Otis Elevator Company is searching for a highly motivated Sr Manager, Service Field Engineering to provide technical support and guidance to field associates.

Essential Responsibilities

#1.Troubleshooting

-On a proactive and emergency basis, assistthe OAs / OTs on the malfunctioning of equipment, determineneeded corrective action see that it is implemented and advise personnel.

- Provide technical direction to branch adjusters and other field personnel

#2.Training

- Provide training on all types of equipment.

-Candidate will provide guidance at job sites, distribute necessary written information to familiarizefield personnel with service, new equipment & modequipment.

-Make regular inspection trips through assigned territory to consult withService Supervisors, ConstructionSuperintendents, Constructors, Adjusters, and Examiners on problems encounteredwith product performance.

-Assistin designing and delivering field education classes

#3. Continuous Improvement

-Have control and responsibility for the quality of allservice work, new installations, modernization and monitoringfirst inspection reports and field test and data reports and resolving service problems, new installation,andmodernization.

-Utilize the CRC data to resolve problems with the highest callback units in assigned territory.

-Consult with engineering personnel on equipmentissues, report and suggest constructive changes based upon experience with products in the field.

-Determinefrom patterns of complaints when a problem is repetitive and warrantsa change in design or manufacture, seek the solution through the respective organization and see that it is completed within in reasonable time-frame.

-Supervising T.I.P. and Re-Work Log systems to keep costs reasonable and realistic.

-Assistsupervisors and superintendentsin selecting candidates for adjusting assignments.

-Observe all Otis safety policies and procedures.

#4 Communication

-Interacting with Customer at branch level to explain technical problems

-Face-2-face, phone, written communication

-Ability to influence and help customers through challenging situation

#5 LeadershipCapabilities

-Good under pressure

-Present to a large group

-Influence

-Professionalism and change management capabilities with customer

-Driving accountability for the OT and field force

-Travel Requirements: The job will require periodic travel.

Education / Certifications

• High school degree required; Bachelor’sdegree preferred

Basic Qualifications

• 5+ years relevant technical elevator experience required

• Ability to work in a highly team-oriented and dynamic environment

• Candidate must demonstratestrong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

• Successful candidate should be very comfortablein a technical environment utilizingMicrosoft based computer software

• Strong leadership skills, goal-orientated, strong time managementand organizational skills

• Working knowledge of Otis and non-Otissoftware, as well as preferred experience with current and vintage Otis and non-Otisproducts

Otis is the world’s largest elevator and escalator manufacturing, installationand service business. We serve customers in over 200 countries and territories around the world and maintainmore than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians.We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideasand opportunities by collaborating across time zones, geographiesand cultures to better serve our customers. So just imagine where you can take your career!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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