Team Lead (Warehouse)

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The Team Leader leads daily operations while promoting safety, quality, continuous improvement, employee engagement, and accountability.

Key Responsibilities

• Promote a safety-first culture by modeling safe behaviors, identifying hazards, and ensuring compliance with safety policies and procedures.
• Support daily production operations and lead start-of-shift huddles to communicate priorities, safety topics, and performance expectations.
• Serve as the first point of contact for production, quality, and workflow issues, escalating concerns as needed.
• Assist in identifying and resolving quality defects, production misses, and customer concerns using structured problem-solving methods.
• Maintain and promote 5S standards to ensure a safe, organized, and efficient work environment.
• Conduct Layered Process Audits (LPAs), quality checks, and process observations to ensure compliance with established standards.
• Monitor team performance and key production metrics, taking action to address gaps and support achievement of daily goals.
• Train, onboard, and cross-train team members to develop skills, increase flexibility, and support operational needs.
• Provide day-to-day coaching and constructive feedback to reinforce expectations, improve performance, and recognize accomplishments.
• Foster a positive work environment by addressing employee concerns and assisting in the resolution of workplace conflicts.
• Communicate production goals, changes, and expectations clearly to ensure alignment across the team.
• Encourage employee involvement in problem solving, continuous improvement, and waste reduction initiatives.
• Maintain accurate training records, audit documentation, and other required operational records.

Role Specific Skills & Competencies

• Champions workplace safety by leading through example, proactively identifying and mitigating risks, and maintaining a strong safety record that supports the well-being of employees and operational excellence.
• Strong communication skills
• Maintain flexibility to support and coordinate activities across multiple manufacturing lines and operational areas, balancing resources and responding effectively to changing production requirements.
• Skillfully resolves conflicts by facilitating open communication, addressing concerns objectively, and fostering collaborative solutions that strengthen working relationships and team effectiveness.
• Utilizes continuous improvement tools, 5S practices, and quality systems to improve processes, maintain standards, and support safe, efficient operations.
• Demonstrates strong problem-solving skills by proactively identifying operational challenges, analyzing root causes, and implementing effective, sustainable solutions that improve team performance and business outcomes.

Interdependencies & Handoffs

• Work independently with minimal oversite and still deliver to target
• Collaborate efficiently with others, including cross-functionally

Education

• Minimum Education: High school diploma or GED
• Preferred Education: High School

Experience

• Minimum Experience: 3 years PIV, Warehousing, Shipping, Receiving, Data Entry, DSI
• Preferred Experience: >3 years experience in Warehousing, Data Entry, and scanning system; 1-2 years prior team lead experience.

Physical Demands

• Must be Able to lift 35 lbs.
• Must be able to stand up to 10 hours a day
• Walking, balancing, climbing, standing, twisting/turning, bending/stooping, crawling, crouching, kneeling/squatting, sitting, reaching above shoulder height, reaching forward, lifting (maximum 50 pounds), carrying, pushing/pulling, handling, feeling, digital dexterity, wrist flexion/extension, power grip, working speed, talking, hearing, seeing (with color vision) depth perception.
• Must be able to wear/use the appropriate Personal Protective Equipment.
• Mental requirements include, but are not limited to, the ability to concentrate, take initiative, and to cope with stress, and repetitive tasks and be able to self-inspect and take responsibility for quality of own work
• Working on high (Scissor lift equipment)

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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