Service Supervisor (Gilmore/Rempapa)

• Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.
• Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up
• Manage and operate POS systems, including all card and cash transactions
• Assist in taking guest orders, recommending menu specialties, and upselling promotions
• Check and ensure bills’ accuracy before printing it for guests.
• Balance cash floats at the start and end of each shift, maintaining financial integrity.
• Set up tables and service areas according to SOP
• Assist in clearing tables and dishes from the dining area and side stations
• Support the team and attend to guest inquiries/feedback politely and professionally
• Assist in beverage preparation and support daily kitchen operations.
• Follow and ensure appropriate personal hygiene and sanitation procedures are met
• Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition before being handed to guests
• Handle delivery platform apps and process orders promptly and effectively
• Any other duties as assigned by Management

Requirements

• At least 2 years of work experience as a Captain or Supervisor in Asian culinary.
• Excellent communication skills; verbally and in writing.
• Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
• A team player to work collaboratively in a team environment.
• Positive “can-do” attitude, motivated, passionate.
• Ability to work in a fast-paced environment.
• Proficiency in POS systems and online booking systems (I.e., Chope).
• Willingness to work shift hours, weekends, and public holidays.

Benefits

• Annual Leave, Family Care Leave, Paid Medical Leave
• Annual Wage Supplement
• Performance Bonus & Annual Salary Increment
• Group Medical, Hospitalisation & Dental Insurance
• Long Service Award
• Professional Growth & Development
• Education Assistance
• External Training Sponsorship
• Staff Discounts
• Staff Referral Scheme
• Staff Meals Provided