Executive Assistant

Requirements: Minimum 2 years' experience as an EA, VA, Practice Administrator, Operations Assistant, or similar Excellent written and spoken English Halaxy experience Strong organisational and time-management skills High attention to detail Confident using technology and cloud-based systems Advanced Google Workspace skills Ability to work independently and take initiative Highly Desirable Allied health, psychology, or healthcare administration experience Xero experience NDIS, Medicare, or WorkSafe administration experience SOP and workflow documentation experience Project coordination experience Nice to Have Understanding of neurodiversity and neuroaffirming practice Psychology, counselling, social work, or disability sector experience Canva and presentation design Social media marketing Webinar or LMS administration Workflow automation and process mapping Core responsibilities: Client & Practice Administration Manage phone, email, and website enquiries Coordinate client intake and onboarding Manage appointments, waitlists, referrals, and clinician calendars Maintain client records and practice documentation Support Medicare, NDIS, WorkSafe, and private client administration Executive Assistance Inbox and calendar management Meeting coordination and follow-up Research and document preparation Project coordination and action tracking Systems & Operations Support Maintain and assist with Halaxy, Google Workspace, and Xero Support workflow improvements and automation projects Develop and maintain SOPs, checklists, templates, and process documentation Maintain document libraries and version control Compliance & Growth Projects Support policy and procedure implementation Maintain compliance and audit registers Assist with NDIS registration preparation and audit readiness Coordinate activities between the Director and specialist contractors Support quality improvement and continuous improvement activities Programs, Training & Marketing Assist with workshops, group programs, webinars, and educational resources Manage registrations, attendance records, and participant communications Schedule social media content and newsletters Maintain referral and stakeholder databases

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities. Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!