Sales Specialist (B2B)

Requirements: Minimum 3 years of relevant experience in inside sales, consultative sales, lead nurturing, or customer relationship management. Proven ability to convert warm enquiries into meaningful sales opportunities or paid consultations. Excellent spoken and written English, with professional grammar, spelling, and communication skills. Strong phone presence and the ability to confidently lead conversations. Experience managing customer relationships through multiple communication channels. Strong CRM proficiency, with the ability to independently organize and maintain a sales pipeline. Excellent organizational skills, attention to detail, and time management. Ability to handle multiple customer relationships at different stages of the purchasing process. Ability to work independently, exercise sound judgment, and take initiative. Preferred Industry Experience - Candidates with experience in any of the following will receive preference: Kitchen cabinetry or kitchen remodeling Residential construction or renovation Interior design or architectural products Premium home improvement products HVAC, plumbing, or construction-related services involving paid evaluations High-ticket consultative sales with longer decision-making cycles Direct kitchen cabinetry experience is highly desirable but is not mandatory. Ideal Candidate Our ideal candidate is personable, articulate, confident, proactive, and organized. We want someone who can establish trust, ask intelligent questions, and guide customers toward a decision without sounding scripted or overly aggressive. The right person understands that successful sales nurturing requires persistence, judgment, and thoughtful communication-not simply making large numbers of calls. They should be comfortable learning our products, understanding basic kitchen terminology, and representing a premium brand. Performance Expectations, Success in this position will be measured by: Timely, personalized responses to new enquiries. Accurate qualification and prioritization of prospective customers. Consistent completion of follow-up activities. Well-maintained and organized Pipedrive records. Progression of qualified prospects toward the $700 design service. Effective communication and coordination with the design team. Reduced need for daily management of routine customer communications. Core responsibilities: Lead Management and Customer Engagement Manage approximately 12-15 incoming enquiries per day, together with an existing pipeline of prospective customers. Review incoming customer submissions and understand the nature of each project before responding. Initiate timely, personalized communication, primarily through text messaging, supported by phone calls and email. Build trust and rapport through professional, knowledgeable, and engaging conversations. Ask thoughtful questions to understand the customer’s renovation plans, expectations, timeline, and purchasing readiness. Maintain relationships with prospects whose projects may be several months away. Reengage inactive customers when appropriate. Lead Qualification and Sales Progression Qualify prospective customers based on project scope, budget, timeline, and seriousness of intent. Identify customers who are a strong fit for our premium cabinetry. Explain the value of custom cabinetry and the differences between our products and conventional cabinetry. Provide approved general pricing information and set realistic expectations. Introduce our $700 professional design package, which is credited toward the cabinetry purchase. Confidently guide qualified customers toward purchasing the design service. Address common objections involving pricing, design fees, project timing, and product specifications. Recognize when a customer is ready for direct involvement from the owners or design team. The specialist is expected to advance qualified prospects toward a purchasing decision, not simply schedule appointments. Pipedrive CRM Management Take daily ownership of the lead pipeline in Pipedrive. Maintain accurate customer information, communication histories, and project notes. Track each prospect’s qualification status, purchasing timeline, and next action. Schedule and complete follow-up activities without requiring reminders from management. Maintain consistent communication with prospects over extended sales cycles. Identify stalled opportunities and take appropriate action. Keep the pipeline organized so that no qualified opportunity is overlooked. Provide concise reports on customer activity, qualified leads, design-service conversions, and opportunities requiring management attention. Project Information Collection Request and organize customer photographs, architectural plans, measurements, and relevant project details. Confirm general cabinetry preferences, materials, finishes, appliance requirements, and project timelines. Direct customers to approved measuring instructions and other company resources. Ensure that sufficient information is available before passing a project to the designer. Coordinate with the Kitchen Designer when additional information or clarification is required.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities. Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!