Location
In office (Santiago de los Caballeros)
Employment
Full-Time
Overview
Company
Impact
Profile match
Outsourcing Advantage (OSA) is a business process outsourcing (BPO) and remote staffing enterprise specializing in custom workforce solutions. The company focuses on providing nearshore and global talent for back-office administration, customer support, bookkeeping, virtual assistance, healthcare billing, and specialized technical operations. Headquartered in Santiago de los Caballeros, Dominican Republic, it serves U.S.-based businesses by sourcing and managing remote professionals across Latin America, Africa, the Middle East, and Asia-Pacific.
The Recruitment Specialist is responsible for attracting, screening, and supporting qualified Home Health Aides (HHA) and Personal Care Aides (PCA) throughout the recruitment and onboarding process. This role serves as an important point of contact for caregivers, ensuring a positive candidate experience while helping the agency maintain a strong and reliable caregiver workforce.
Key Responsibilities
- Answer incoming calls and respond professionally to caregiver and applicant inquiries.
- Recruit and maintain a strong pool of qualified HHA and PCA caregivers based on agency staffing needs.
- Review applicants, conduct initial outreach and screening, and maintain timely follow-up.
- Conduct caregiver welcome calls and explain pay, case preferences, required documentation, and onboarding next steps.
- Assist caregivers with questions and guide them through the recruitment and onboarding process.
- Track applicant and caregiver information, documentation, training, approvals, and follow-up in agency systems.
- Maintain accurate records and communicate professionally with applicants, caregivers, and internal teams.
Requirements
- Excellent verbal and written communication skills in English, at least at a level of C1 Advanced.
- Previous recruitment, staffing, home care, healthcare, or related experience preferred.
- Strong communication, organization, follow-up, and computer skills required.
- Must be detail-oriented, professional, and able to manage multiple priorities in a fast-paced environment.
- Bilingual or multilingual skills are a plus.
Benefits
- Opportunity to work on diverse and exciting projects.
- Supportive and collaborative work environment.
- Weekly payments.
- Weekly incentives based on performance.
- Weekends off.
- Hiring bonus.
- Loyalty Bonus
- Annual Performance Salary Review Increases up to 10%
- Paid Breaks
- Growth opportunities.
- Referral bonus.
- National holidays pay double the hourly rate.
- US holidays off when applicable.
- Best work environment in Santiago.
- Morning shift available.
- Back-office positions.
- Paid Breaks
- Annual Performance & Salary Review
- Loyalty Bonus
Please note that THIS IS AN ON SITE POSITION AVAILABLE IN SANTIAGO.
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