Customer Master Data Specialist

Position Purpose:    

The Master Data Specialist is responsible for ensuring the accuracy, integrity, and timely maintenance of master data in SAP. This role independently evaluates and processes complex master data requests, analyzes and resolves EDI transaction failures, identifies root causes and improvement opportunities, and supports compliance with master data governance standards. The Specialist also serves as a subject-matter resource by developing standard operating procedures, delivering training, and partnering with business teams to improve master data processes and reporting.

Duties, Tasks, and Responsibilities:

Master Data Entry/Maintenance:

Independently evaluate, validate, and process complex master data requests in SAP, coordinating with business stakeholders to resolve incomplete, conflicting, or noncompliant submissions.

Apply master data governance standards and controls to maintain data accuracy, completeness, and consistency; identify exceptions and coordinate corrective action with appropriate stakeholders.

Monitor master data quality, investigate recurring defects, and recommend preventive controls or process improvements to reduce errors and rework.

Data Extraction and Preparation for Reports:

Extract, validate, and analyze data for recurring and ad hoc reporting, ensuring datasets are accurate, complete, and suitable for business use.

Refresh and reconcile recurring Excel reports, investigate data discrepancies, and identify opportunities to standardize or automate manual reporting processes.

EDI Transaction Management:

Independently monitor, prioritize, troubleshoot, and resolve EDI transaction failures, documenting actions and coordinating with internal teams or external partners when escalation is required.

Perform root-cause analysis on recurring EDI failures, assess business impact, recommend corrective and preventive actions, and partner with stakeholders to implement and verify solutions.

Analyze trends, service levels, and recurring issues to identify and lead continuous-improvement initiatives that improve data quality, reduce processing time, and prevent rework.

Resolve complex master data and EDI issues, coordinating with cross-functional teams to ensure timely resolution.

Training and Development:

Serve as a subject-matter resource for master data processes and SAP functions, providing training, guidance, and issue resolution support to business stakeholders.

Identify training needs; develop, maintain, and deliver accurate training materials; and evaluate effectiveness through feedback, recurring questions, and error trends.

Standard Operating Procedures (SOPs):

Develop, document, and maintain standard operating procedures for master data setup, maintenance, validation, exception handling, and governance controls.

Communicate process changes, support implementation across the team, monitor adherence to standard operating procedures, and address gaps through coaching or process updates.

Education, Skills and Abilities:

Preferred education: Bachelor’s degree in business, management, or a related field.

Minimum of 3 years of experience in master data, data governance, ERP data management, reporting, or a related data-focused role, including experience resolving complex data-quality or transaction issues.

Experience monitoring and troubleshooting EDI transactions, including failure analysis, issue documentation, and coordination with technical or business partners.

Proficiency in SAP or a comparable ERP system and advanced Excel skills, including data validation, lookups, pivot tables, and analysis of large datasets.

Strong analytical and problem-solving skills, with the ability to interpret large datasets, identify trends and root causes, and translate findings into corrective actions or process improvements.

Excellent written and verbal communication skills, with the ability to explain data requirements and technical issues clearly, facilitate training, and influence cross-functional stakeholders.

Strong organizational skills and attention to detail.

Ability to develop and implement training programs and SOPs.

Proactive and solution-oriented mindset.

Ability to work independently, exercise sound judgment, manage competing priorities, and collaborate effectively across business and technical teams.

High level of professionalism and customer focus.

This opportunity offers a competitive benefits package including:

Medical, dental, and vision coverage with wellness benefits

Company-matching 401(k) plan

Company-paid life insurance and accidental death & dismemberment benefits

Company-paid identity theft insurance

Company-paid disability

Flexible spending and health savings accounts

Company-paid employee assistance program

Paid time off and paid holidays

Additional benefits included: voluntary life insurance, legal benefits, critical illness, accident insurance, hospital indemnity insurance, and pet insurance

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