Chat Support - KYC Experience / Full Time
First seen by Alion on Oct 30, 2026.
OWORKERS is a multilingual Business Process Outsourcing (BPO) company specializing in staff augmentation and back- and front-office operations for global clients. The organization delivers complex data annotation, customer and technical support, data processing, content moderation, human verification, and accounting services in 35 languages. OWORKERS combines AI-driven solutions with human expertise to offer flexible, affordable, and scalable services tailored to client needs. With ISO 27001 and full GDPR compliance, the company operates five delivery centers, including Cairo, and serves many top-tier brands, worldwide leaders, and Fortune 500 companies.
OWORKERS has been in business for over a decade and is a multi-award-winning provider recognized in the IAOP 2025 Global Outsourcing 100.
Role Description
The Chat and Email - Financial Advisor will:
Support clients by Accessing and reviewing information
Communicating with customers
Recording internal notes
Categorising and escalating cases
Following up on customer issues
Also, The Advisor is expected to stay informed about market trends, regulations, and best practices to optimize client outcomes and maintain strong long-term relationships.
Work conditions:
Setup: On-Site in Degla El Maadi
Shift: 9 hours including 1 hour of breaks
5 days/Week, Saturday and Sunday are off
Shifts: First shift starts at 5AM, Last shift ends at 12AM.
Salary: 23500 EGP NET
Requirements
Fluency in English and experience in both trading and KYC processes are a MUST (You'll be automatically disqualified otherwise).
Hands-on experience delivering customer support with great customer satisfaction through chats and emails while maintaining quality and professional conduct.
Experience with "Intercom" along with handling complaints are HUGE advantages.
Strong interpersonal and communication skills, with the ability to explain complex financial concepts clearly to diverse clients.
Ability to work on-site in Cairo, collaborate in a multilingual environment, and manage multiple client relationships effectively.