Operations Manager
First seen by Alion on Nov 2, 2026.
Company: Oya Microcredit Ltd
Location: Various regions across the country (flexible placement)
Employment Type: Full-Time
Reports To: Head of Operations
The ideal candidate must be deeply experienced in field operations, credit management, and team leadership, with the ability to deliver results in a fast-paced, high-accountability environment. The ideal candidate should be hands-on, strategic, and able to balance field execution with overall business management.
Qualifications & Experience
• Bachelor’s Degree in Business, Finance, or a related field
• Minimum 3+ years’ experience in a senior operations/field management role in:
o Microfinance / Microcredit (highly preferred) o Banking (Retail/SME lending)
o Telecommunications (Sales & Distribution)
• Proven experience managing large, field-based teams across multiple locations
• Demonstrated success in portfolio growth and debt recovery
• Must be a Kenyan
Key Competencies
• Strong leadership presence. Ability to command, influence, and drive performance
• Execution-focused i.e delivers results, not just plans
• Highly analytical with strong grasp of portfolio performance metrics
• Firm but fair in managing teams and enforcing accountability
• High resilience and ability to operate under pressure and long working hours
• Strong decision-making and problem-solving skills
• Excellent communication and stakeholder management skills
• Deep understanding of mass and middle-market lending dynamicsties
**Male candidates are encouraged to apply*