Customer Support Agent (Igaming) - Pacifica Continental

Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.

This is an onsite position.

Key Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email, social media or chat
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• Direct unresolved requests and issues to internal departments and follow up to ensure resolution
• Update our internal databases with information and record inquiries, comments and complaints
• Enhance customer experience by gathering customer feedback and share with our Product teams

Requirements

• Fluency in Portuguese
• Fluency in English (verbal and written)
• Experience as a Customer Support Agent or similar CS role is appreciated
• Familiarity with our industry is a plus
• Customer-oriented approach with excellent communication and problem-solving skills
• Ability to multitask, prioritize, and manage time effectively
• Computer literacy
• Flexibility to work on shift rotation 24/7

Benefits

Our employees are our most important asset, and that's reflected in the way we treat our people!

We are proud to offer a variety of benefits to support our team, including:

• A friendly and modern working environment
• Career opportunities within a fast-paced environment
• Competitive remuneration package
• Outstanding health care medical plan

If you do not meet the search criteria, refrain from applying; there is no flexibility in face-to-face work and English level.