IT Project Manager

Job Title
IT Project Manager

Job Description

About the Role

Pacific Life Re is seeking an experienced IT Project Manager to lead the delivery of strategic technology initiatives across our global organisation. This role is responsible for managing complex infrastructure, operations, cloud, cybersecurity, workplace technology, data centre, application delivery, and enterprise technology projects that support business growth, operational resilience, and technology modernisation.

Working across Asia, Australia, the UK and the US, you will partner with Infrastructure, Operations, Enterprise Architecture, Information Security, Data, Application and Business teams to successfully deliver projects from initiation through implementation and operational handover.

This is a highly visible role requiring strong leadership, exceptional communication skills and the ability to influence both technical and business stakeholders. The successful candidate will combine strong project delivery discipline with deep technology understanding and the ability to clearly articulate complex ideas to executive audiences.

Key Responsibilities

Project Delivery

• Lead end-to-end delivery of medium and large-scale technology projects from concept through implementation and transition to business-as-usual operations.
• Manage project scope, schedule, budget, risks, dependencies, resources and deliverables.
• Develop and maintain project plans, RAID logs, status reporting and governance artefacts.
• Coordinate cross-functional teams across multiple regions and time zones to achieve project objectives.
• Drive timely decision-making, issue resolution and escalation management.
• Ensure projects are delivered to agreed quality, budget and timeline expectations.

Technology Transformation

• Deliver projects across infrastructure, cloud services, networking, cybersecurity, workplace technology, enterprise applications, platforms, service management and operational resilience.
• Support technology modernisation, cloud adoption, data centre migrations, application implementations, infrastructure refreshes and operational improvement initiatives.
• Work closely with Architecture, Security and Operations teams to ensure solutions are secure, supportable and aligned with enterprise standards.
• Manage technology cutovers, service transitions and operational readiness activities.

Stakeholder & Vendor Management

• Build strong relationships with business and technology leaders across all regions.
• Facilitate Steering Committees, governance forums, workshops and executive updates.
• Communicate complex technical concepts in a clear, concise and business-focused manner.
• Manage third-party vendors, service providers and implementation partners to ensure successful delivery outcomes.
• Influence stakeholders at all organisational levels and effectively manage competing priorities.

Financial & Governance Management

• Manage project budgets, forecasts, business cases and benefit realisation activities.
• Ensure compliance with technology governance, risk management and regulatory requirements.
• Prepare executive-level reporting, presentations and decision papers.
• Contribute to portfolio planning, prioritisation and roadmap development activities.

Leadership

• Demonstrate ownership, accountability and a strong delivery mindset.
• Promote best practices and continuous improvement across project delivery teams.
• Foster collaboration and alignment across global technology and business teams.

Required Experience & Qualifications

Project & Technology Delivery

• 10+ years of experience delivering complex technology and infrastructure projects.
• Proven experience managing enterprise-wide technology transformation initiatives.
• Demonstrated success delivering projects involving infrastructure, cloud, networking, cybersecurity, workplace technology, enterprise applications, operations or data centres.
• Strong understanding of technology operations, service management and operational resilience principles.
• Experience managing multiple workstreams, vendors and geographically distributed teams.
• Proven experience delivering projects using Agile, Waterfall and Hybrid methodologies, with the ability to select and tailor the most appropriate delivery approach based on project complexity, business requirements and risk profile.
• Strong understanding of the Software Development Lifecycle (SDLC), including requirements gathering, solution design, architecture reviews, development, testing, release management, deployment and transition to support.
• Demonstrated experience managing the implementation of enterprise applications, SaaS solutions, system integrations, cloud platforms and infrastructure transformation initiatives.
• Ability to work effectively with architects, developers, infrastructure engineers, cybersecurity teams and business stakeholders to translate technical requirements into successful business outcomes.

Communication & Leadership

• Exceptional verbal, written and presentation skills.
• Strong executive presence with the confidence to present to senior leadership and steering committees.
• Exceptional ability to prepare and deliver executive presentations, steering committee updates and business communications that clearly articulate project progress, risks, decisions and business value.
• Proven ability to influence, negotiate and challenge constructively.
• Ability to communicate complex technical topics to non-technical audiences.
• Strong stakeholder management and relationship-building skills.

Technical Knowledge

Good understanding of: Cloud Platforms (Azure, AWS), Enterprise Infrastructure, Networks, Cybersecurity, End User Computing, Data Centres, IT Operations and Service Management

Professional Certifications & Technical Proficiency

• PMP, PRINCE2, Agile, Scrum or equivalent certification.
• Experience using Jira, Confluence, Microsoft Project, Power BI and Microsoft 365.

Critical Success Factors

Communication, stakeholder management and executive presence are considered critical success factors for this role. The successful candidate will combine strong technology project delivery experience with exceptional communication, stakeholder management and executive engagement skills. They must be comfortable operating across both technical and business domains, able to challenge constructively, influence decision-making, and build credibility with engineers, senior leaders and executive stakeholders.

The ideal candidate will combine strong project management capability with a deep understanding of technology delivery, excellent business acumen, and the ability to influence and communicate effectively at all levels of the organisation.

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits

Leave

• 23 days of annual leave with option to buy/sell more days
• Adoption and fertility leave
• Generous enhanced parental leave

Healthcare

• Comprehensive private insurance coverage for employee and dependents
• Group Term Life Insurance coverage of 5x basic annual salary, Group Accelerated CI of 1x annual basic salary and Group Accidental Death & Dismemberment of 3x annual basic salary
• Optical & Dental benefits
• Additional flexi benefits

Wellness

• Access to Employee Assistance Program
• Time off for volunteering
• Charitable matching of employee donations

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

Please click here to view our company values