Technical/After Sales Lead

Responsibilities:

• Lead technical support, installation, maintenance, troubleshooting and after-sales services for solar systems and renewable energy
• Diagnose and resolve customer technical issues promptly and professionally.
• Coordinate field technicians and ensure quality and timely completion of technical assignments.
• Provide technical guidance to customers on product operation, maintenance and appropriate solutions.
• Maintain service records and provide regular reports on technical issues, repairs and customer feedback.

Requirements:

• HND/B.Sc. in Electrical, Electronic, Mechanical Engineering or related field.
• Relevant experience in technical support, installation, maintenance or after-sales service for solar and lithium batteries.
• Knowledge of renewable energy and power systems is an advantage.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to coordinate technical support and field interventions.
• Good Microsoft Word, Excel & PowerPoint skills.
• Smart, organised, safety-conscious and professional.