Partnerships Coordinator

Zipline - Do you want to change the world? Zipline uses drones to deliver critical and life-saving medicine to thousands of hospitals serving millions of people in multiple countries. Our mission is to provide every human on Earth with instant access to vital medical supplies. Join Zipline and help us make this a reality for billions of people.

We are recruiting to fill the position below:

Job Title: Partnerships Coordinator

Location: Yenagoa, Bayelsa
Ability to travel: 40%

About You And The Role

• By combining customer success expertise with field partnership skills, the Partnerships Coordinator helps grow volumes, strengthen relationships, and enhance Zipline’s brand visibility.
• The Partnerships Coordinator is responsible for driving demand generation, supply generation, and stakeholder management within their assigned territory in line with the broad country objectives set by the S&P team.
• Reporting to the Nest Lead and working with the S&P team, this role ensures that Zipline’s services are actively used by health facilities, seamlessly integrated into regional and district health systems, and championed by local communities and leaders.

What You'll Do
Demand Generation (Service Utilization):

• Analyze order and delivery data, conduct visits, and deliver tailored training that consistently raise service utilization for onboarded health facilities in line with the set targets for the nest.
• Propose and execute customer engagement plans that improve working relationships with facility staff and community members 
• Support execution of use case growth plans to expand service adoption across your territory.
• Serve as the primary liaison for health facilities in your region, resolving issues quickly and championing customer feedback.
• Respond to facility concerns about drop-off points and engage relevant internal teams to resolve them. Identify, assess, and propose new delivery drop-off points that increase demand and LMD opportunities.

Supply Generation (Health System Integration):

• In line with the broad sales and customer success strategy for the country and your nest, engage health stakeholders to integrate Zipline services into their supply planning, maintain a healthy buffer stock level at the nest for organic orders, and increase LMD opportunities.
• Ensure frequent updates of the stakeholder database and maintain accurate contact records. 
• Coordinate medical and vaccine campaigns with the region and districts and ensure Zipline is a key part of campaign delivery planning within your territory.
• Build strong working relationships with Regional and District Health Directors, Regional and District Expanded Program Immunization (EPI) Coordinators, Regional and District Store Offices, and all other relevant health stakeholders within your territory.

Stakeholder Management & Community Engagement:

• Partner with S&P to host nest tours, media visits, and influencer engagements to build Zipline’s brand visibility and public awareness of impact.
• Develop and maintain trusted relationships with community leaders, regional, district and assembly political leaders, regulators, and local authorities to protect seamless operations and future expansions.
• Plan and execute community-based events (e.g., blood drives, health fairs, CSR activations) to boost Zipline’s local goodwill.
• Represent Zipline in routine regional and district-level meetings with health authorities and partners.
• Prepare and disseminate periodic stakeholder reports with insights and recommendations. 

Success Metrics (KPIs)

• Meeting delivery targets for organic orders and LMD opportunities generated from regional/district partnerships.
• Quality and timeliness of stakeholder reports. 
• Maintain a healthy percentage for active facility utilization within territory. [To be defined by lead]
• Number and impact of CSR/community events executed.

What You'll Bring

• Grit, resourcefulness, and resilience to thrive in novel, uncertain and constantly-changing business and regulatory environments.
• An entrepreneurial mindset and strong conversion skills to create external champions of Zipline which consequently translate into improved utilization of the service.
• Ability to turn data points into strategies as well as compelling user insights and stories that you communicate in a simple and effective way to stakeholders.
• Strong visual, written & verbal communications skills with experience working on proposals, reports, and presentations.
• 2+ years of experience in partnerships, customer service, or other type of client-facing role.
• Experience working with local communities in the field to support health systems or development-focused projects and/or experience in healthcare or medical supply chain.
• Collaborative approach that includes working with multiple internal and external stakeholders.
• A knack for building new & managing existing stakeholder relationships in Nigeria.
• Significant knowledge of Nigerian healthcare systems and agencies.
• Ability to translate abstract client or stakeholder needs into tangible goals that Zipline's operations team can deliver on.

How to Apply
Interested and qualified candidates should:
Click here to apply online