Technical Program Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

At PayPal, real-time decisioning powers customer protection and global commerce. We’re looking for a Senior Technical Program Manager to own end-to-end delivery across a portfolio of risk strategies and the next-generation Risk Decisioning Platform. From roadmap to production, you’ll be accountable for the integrated plan, the cross-team execution, and the measurable results. You’ll partner with the Product Manager, risk strategy leaders, data science, modeling, and engineering to turn the roadmap into outcomes: loss reduction, approval rates, and customer experience.

Near term, you’ll lead the program to move strategies off legacy systems and ramp them to full production. Beyond that, you’ll orchestrate the launch of new strategies and build the delivery mechanisms, including experimentation and automation, that keep them improving.

Job Description:

Essential Responsibilities:

• Scope: The project & program responsibilities are focused on internal information system-specific project tasks or non-technical project completion using an internal customer perspective, both typically from initiation through delivery.
• Organize daily activities based on organizational goals.
• Develop and implement new programs that support objectives.
• Monitor projects and oversee project managers.
• Evaluate program strengths and weaknesses.
• Develop program budgets and plans.
• Meet with stakeholders to discuss program status and goals.
• Improve strategies with the marketing team.

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

What you’ll do

• Own end-to-end program delivery. Turn the product roadmap into an integrated, multi-quarter plan spanning rules, models, data pipelines, platform capabilities, and customer treatments, with clear milestones, owners, and dependencies. Lead independently.

• Lead the legacy migration. Own the strategy, sequencing, and execution of moving risk strategies to the Risk Decisioning Platform, including parity validation, shadow and champion/challenger testing, cutover, and ramp to full production.

• Drive new strategy launches. Establish repeatable launch processes, from design through readiness reviews, rollout gating, monitoring, and rollback, that other teams adopt as the standard.

• Align teams and leaders. Partner across data science, modeling, engineering, platform, risk operations, and strategy teams on scope, sequencing, and trade-offs. Resolve cross-org blockers early and influence without direct authority.

• Manage dependencies and risk. Make critical paths and dependency maps visible, and anticipate risks to data, models, platform capacity, and infrastructure before they hit the schedule.

• Enable experimentation and automation. Work with engineering and data science to make testing, deployment, and strategy optimization faster and safer, focusing on the highest-leverage automation.

• Track, report, and govern. Define program metrics and dashboards covering delivery health, strategy performance, and captured savings. Present in program, product, and steering committee reviews, shaping the narrative and trade-off recommendations for senior leadership.

• Raise the bar. Introduce scalable program practices and post-launch retrospectives, and mentor other program managers.

What you bring

• 5+ years of program or technical program management experience delivering complex, cross-functional technical programs, including programs spanning multiple teams or organizations

• Strong technical fluency in data pipelines, model deployment, APIs, and distributed systems, enough to engage credibly with engineers and data scientists and challenge technical trade-offs

• Proven experience leading large-scale migrations or platform transitions, including cutover and ramp planning, with ownership of strategy as well as delivery

• Excellent planning, prioritization, and risk management skills, with a record of delivering on time in ambiguous, fast-moving environments

• Demonstrated ability to influence senior stakeholders and drive alignment across competing priorities without direct authority

• Outstanding written and verbal communication, including the ability to brief executives and steering committees

• Comfort working with data: you define metrics, read dashboards, and use them to steer the program

• Bachelor’s degree in a technical or quantitative field, or equivalent experience

Nice to have

• Hands-on background in engineering, data science, or risk analytics

• Experience with real-time decisioning or rules-engine platforms

• Experience mentoring or leading other program managers

Subsidiary:

Travel Percent:

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.