Sr Staff Engineer Software (Cortex R&D Operation)

Our Mission

At Palo Alto Networks®, we’re united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

Job Summary

We are looking for a top-tier Software Engineer to join an elite team focused on R&D Operations. This is part of the core engineering team that focuses on leveraging AI and specialized tools to complement team support. The R&D Operations Team ensures excellent customer experience and engineering productivity by building AI tools, custom automations, and intelligent agents.

Potential candidates must have the skills and know-how to master any new technology and become productive quickly. The common thread across all tasks is that we work with cutting-edge AI, custom automations, and intelligent agents that will become the next standards in the security industry.

Impact

• Design, develop, and deploy AI-driven tools, custom automations, and intelligent agents to streamline R&D operations and improve engineering productivity.
• Enable support and engineering teams on the newly developed automations for smooth rollout
• Collaborate cross-functionally to solve hard technical problems.
• Work with the customer-facing teams (CS, Support, Sales) to represent engineering on critical customer calls.
• Work with engineering, product, and program management to define, build, and scale various workflows, automation, and agents

Qualifications

• You’re a hands-on engineer who utilizes top-notch troubleshooting techniques, uses all the tools and systems available within the R&D organization & digs deeper into code to debug customer issues.
• You have a minimum of 5 years of experience working as a software engineer.
• Proven experience developing internal-facing software, AI-assisted tooling, automation frameworks, or custom agents to empower support and engineering teams.
• Experience driving technical projects end-to-end, including design, architecture, and successful deployment of new operational tools.
• 5 years of hands-on experience with Python, Golang, and Linux.
• Experience working with at least one cloud platform (e.g. AWS, GCP, Azure) and cloud native technologies i.e., Docker, Kubernetes.
• Knowledge and experience with continuous integration, continuous deployment (CICD), and test-driven development.
• Experience in building web applications, REST API, and microservices.
• Experience with implementing application-level monitoring on a full stack.
• Experience with large-scale application troubleshooting and performance tuning.
• Ability to multitask and prioritize multiple customer requests.
• Excellent written and verbal communication skills.
• BS/MS in Computer Science/Engineering, or equivalent experience.
• Bonus points: Good knowledge of cloud security architecture, web application security, and security engineering.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.