Project Manager - Field Services

About Us:

Panelmatic, Inc. was founded in 1957 in Youngstown, OH to serve manufacturing industries with the design and build of custom electrical, instrument, and pneumatic control panels. Our business has sufficiently grown over the years to support expansion for our clients. We have produced control packages for many of America's top corporations in the chemical, environmental, food, pulp and paper, rubber, petroleum, pharmaceutical, glass, metals, and utilities industries. We also deliver equipment for use worldwide. Our rigorous methodology assures compliance with domestic and international standards. We can meet the needs of our diverse clientele from start to finish through sales, design, fabrication, testing, and delivery.

Since 1957, we have been known for our high-quality, custom-built control packages, our comprehensive service, and our technological and manufacturing expertise. This expertise assures you of our ability to handle the largest and most complex packages quickly and efficiently.

Job Summary:

Panelmatic Field Service Operations is seeking a detail-oriented experienced Field Service Project Manager. The FS PM plans and develops Field Service installation, modification, and repair projects. They create and lead the team, monitor project progress, set deadlines, solve issues that arise, manage the financial impact of the project, ensure customer satisfaction, and evaluate project performance, including the performance of their team members.

Requirements

• Manage multiple projects from Field Service Project Creation to customer final acceptance.
• Develop and manage project schedules, ensuring timely mobilization of field personnel, equipment, and materials.
• Coordinate project handoff from Manufacturing Operations to Field Service Operations, ensuring all documentation and technical information are complete and accurate.
• Act as the primary contact between the customer and the organization to maintain existing customer relationships and drive customer satisfaction while meeting business objectives.
• Identify and mitigate potential risks or delays, proactively implementing corrective actions.
• Initiate and lead the customer site coordination and/or project kickoff meetings.
• Communicate project status, timelines, and milestones with customers and internal teams.
• Ensure that all project documentation-such as work orders, service reports, change orders, and closeout packages is completed accurately and submitted promptly.
• Work closely with Field Service Management to forecast manpower and resource allocation across multiple projects.
• Document and communicate the scope and deliverables to FS leadership and other key stakeholders.
• Validate project terms, conditions, and commercial viability prior to FS project creation.
• Establish and maintain ERP Bill of Material for each project
• Prepare or oversee the preparation of contractual invoicing, pursue timely payments from the customer, and authorize payments for major buys to suppliers and subcontractors
• Obtain formal acceptance from the Customer for all contractual deliverables
• Ensure completion of project closeout activities.
• Maintain accountability for the commercial success, customer satisfaction, and delivery of the FS project.
• Other duties as assigned.

Minimum Qualifications:

• Three plus years of experience in an electrical role or industry required
• Three plus years of experience in Field Service activities required
• Analytical abilities and problem-solving skills required
• Excellent communication skills both written and verbal required
• Growth mindset with the ability to accept challenges required
• Ability to pass physical, drug, driving, and background check required
• Ability to physically push, pull, and lift 50lbs or more required
• Ability to sit, stand, and walk for four plus hours at a time required
• Alignment with company core values required

Preferred Qualifications:

• BA or BS in Business, Engineering, or Project Management preferred - or equivalent relevant experience
• Two years or more of experience in project management in a Field Service operation preferred
• PMP preferred

Benefits

• Medical, dental, vision, HSA, term life, AD&D, STD, LTD
• 100% medical premium paid for by Panelmatic for the employee-only level medical coverage
• 80% paid for by Panelmatic and 20% paid for by the employee on all other level medical coverage (i.e. employee plus child, employee plus spouse, family)
• 401k with employer match of 100% up to 4%
• Scholarships, educational reimbursement, paid volunteerism, and paid personal and professional development provided
• PTO and paid holidays provided
• Career advancement opportunities
• Competitive wages
• Family-friendly environment with average employee tenure above five years