Project Manager

Pangaea Data (Pangaea) is a provider of a guideline-configured AI platform that proactively uncovers care gaps, which cannot be pre-empted or prompted for because they are unknown, thereby delivering reliable, actionable insights that enable earlier intervention, improve quality and patient safety, and make advanced clinical decision support accessible across both high and low resource settings. Pangaea’s founders Dr Vibhor Gupta and Prof Yike Guo (Director Data Science Institute at Imperial College London; Provost, Hong Kong University of Science and Technology)have worked in medicine and computing for over 20 years and have raised over $300 million through their academic research, including a $110 million grant focused on development work on large language models in medicine. Their advisors include industry veterans from healthcare and the life sciences, including Lord David Prior (former chairman, NHS England) and Mr. Andy Palmer (former CIO, Novartis).

The Role

As a Project Manager, you will be responsible for managing projects from initial client engagement through to delivery, acting as the key link between our clients and our technical, clinical, and commercial teams.

You will work closely with clients in the life sciences, biopharmaceutical, healthcare, and research sectors to understand their objectives, challenges, requirements, and priorities, and translate these into clear and actionable plans for our internal teams.

A significant part of the role is face-to-face client engagement. You will build trusted relationships with clients, lead meetings and presentations, manage expectations, identify concerns early, and ensure that clients feel heard, informed, and well supported throughout the project.

You will also need to understand our products and technology at a sufficiently high level to communicate confidently with both technical and non-technical stakeholders. Knowledge of AI, NLP, biomedical science, and healthcare will help you understand client needs and effectively bridge the gap between domain experts, clients, and technical teams.

Ultimately, you will be responsible for ensuring that projects are well planned, clearly communicated, delivered on time, and aligned with both client expectations and company objectives.

Key technical responsibilities:

Client relationship management: Build and maintain strong, professional relationships with clients in life sciences, including biopharmaceutical companies and healthcare providers. Understand their objectives, challenges, pain points, and priorities, and act as a trusted point of contact throughout the project.

Client Requirements and communication: Clearly understand and document client requirements, translate them into actionable information for the technical and clinical teams, and communicate product capabilities, limitations, and progress clearly to clients. Ensure communication is appropriate for both technical and non-technical audiences.

Project ownership and delivery: Own the day-to-day management of client projects, including defining clear objectives, timelines, milestones, deliverables, responsibilities, and dependencies. Track progress and ensure that agreed actions and deliverables are followed through to completion.

Client expectations and issue management: Proactively manage client expectations around scope, timelines, deliverables, and potential limitations. Identify risks, delays, and blockers early, and handle client concerns, disagreements, and difficult conversations professionally and constructively.

Cross-functional collaboration: Collaborate closely with technical, clinical, sales, marketing, and other internal teams to ensure projects are well coordinated and clients receive a consistent and high-quality experience. Coordinate the preparation of presentations, grant applications, posters, research papers, publications, and other project materials where required.

Feedback and continuous improvement: Gather and synthesise client and internal feedback, run early rounds of feedback before launching products or features to users, and ensure important insights are communicated to the relevant teams. Identify opportunities to improve the product, client experience, and project delivery process.

Strategic alignment: Understand the high-level company vision and goals and ensure these are reflected in project management, prioritisation, and client communication. Balance individual client requirements with broader product, technical, and company priorities.

Requirements

Personal Traits:

Excellent client-facing and interpersonal skills.

Strong communication and listening skills.

Strong ownership and accountability.

Highly organised and able to prioritise.

Strong judgement, problem-solving, and mediation skills.

Collaborative and empathetic.

Technical Skills:

University qualification (Bachelor's, Master's, or Doctorate) in Life Sciences, Biomedical Informatics, Computer Science, Engineering, or a related field, or equivalent relevant experience.

Relevant professional experience in project management, client management, or a related role, including experience managing projects with multiple stakeholders, deliverables, and timelines.

Experience in the biopharmaceutical, healthcare, life sciences, research, or technology sectors.

Strong written and verbal communication skills in English, with the ability to prepare and communicate client-facing and scientific/technical materials.

Working knowledge or practical experience of AI and/or NLP, with sufficient technical understanding to work effectively with technical teams and explain relevant concepts to clients.

Ability to understand product and technical concepts, including how user-facing products, backend systems, data, and architectural decisions may affect project delivery and client requirements.

Nice to Have

Experience managing AI, software, data, digital health, or biomedical technology projects.

Experience contributing to research papers, conference posters, grant applications, or academic publications.

Experience with programming languages such as Python, C++, or Java.

Perks and Benefits

Benefits include private medical insurance, life insurance and travel cards.

You would join a small, dedicated and fast-growing team.

You will have the opportunity to learn about building a startup business from experienced professionals and serial entrepreneurs.

We are currently supported by serial entrepreneurs and angel investors. You will have the opportunity to experience an investment life cycle for a startup and meet leading venture capitalists.

Application Contact Information

Please send your latest resume along with a cover letter highlighting your relevant experiences to [email protected]

General Information

Pangaea Data is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.