Technical Consultant

Paperless Parts is the SaaS-based intelligence layer for modern manufacturing, enabling our customers to innovate faster in the physical world. From rockets to medical devices, we power the parts that move the world forward.

This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.

Technical Consultant

Location: Boston, MA (Hybrid)

Reports To: Sr. Manager, Technical Services 

Employment Type: Full-Time 

Travel: Up to 25% travel

The Opportunity:

As a Technical Consultant on our Implementation team, you will serve as the technical builder during customer onboarding, constructing custom pricing and quoting configurations using P3L, our proprietary Python-based language. Reporting to the Manager of Technical Services, you will bridge technical execution and customer consulting by converting complex manufacturing pricing logic into automated software workflows.

In this cross-functional role, you will partner closely with Implementation Project Managers and Services Engineers to drive projects to completion on schedule. By spending time on-site at customer facilities, you will gain hands-on insight into manufacturing operations, ensuring every deployment delivers maximum value and long-term platform adoption.

What Success Looks Like (First 6-12 Months)

• Onboarding Velocity & Delivery: Configure and launch P3L pricing models and standard integrations for customer onboarding projects within targeted time-to-value benchmarks.
• Technical Solution Quality: Independently design, code, and document maintainable custom configurations that solve complex customer pricing requirements.
• Customer Adoption & Impact: Conduct technical discovery and establish customer trust to ensure high platform adoption and post-go-live satisfaction.

Key Responsibilities

• Solution Architecture & P3L Configuration: Design, build, and maintain customer pricing models using Paperless Parts’ proprietary Python-based coding language (P3L).
• Integration Deployment: Deploy standard system integrations and engineer custom data mappings to meet specific customer operational requirements.
• Cross-Functional Execution: Collaborate with Implementation Project Managers and Services Engineers to gather requirements, map technical solutions, and hit onboarding milestones.
• Discovery & Technical Documentation: Conduct customer discovery sessions and document all custom configurations and code to ensure maintainability and knowledge transfer.
• On-Site Immersion & Consulting: Visit customer manufacturing facilities to learn shop operations firsthand, build technical relationships, and advise on quoting workflow best practices.
• Post-Launch Configuration Support: Provide ongoing technical support and optimization for live customer pricing configurations and integrations.

Qualifications & Experience

Core Requirements

• Programming & Computational Skills: Demonstrated proficiency with Python, Excel formulas, SQL, or comparable programming environments.
• Technical Implementation Track Record: Proven experience implementing software solutions or configuring technical workflows for external stakeholders.
• Problem Solving & Solution Mapping: Demonstrated capability to translate complex business and pricing requirements into structured software configurations.
• Stakeholder Communication: Ability to communicate technical concepts clearly to both technical and non-technical customer stakeholders.
• Location: Ability to work in a hybrid arrangement and travel up to 25% to customer facilities across the US.

Preferred Qualifications

• Manufacturing Domain Knowledge: Familiarity with job shop operations such as CNC machining, sheet metal fabrication, or 3D printing.
• Relevant Background: Experience in SaaS onboarding or implementation roles, or an academic background in Computer Science, Engineering, or MIS.

Salary range: $70,000 - $100,000

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.

Paperless Parts Life

Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up. 

Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity. 

Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).

Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.

Benefits: We value you and your family. With this in mind, full-time employees are provided:

• 100% coverage of health, dental, and vision for you and your dependent

• Competitive compensation philosophy

• Unlimited PTO

• 13+ paid holidays

• Company-sponsored wellness stipend

• Pre-tax Commuter and FSA/Dependent Care FSA

• 401(k) plan

• Employee recognition program

Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.

Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.