Store Manager

ABOUT PARALIAN LIFESTYLE

Paralian Lifestyle is a curated homeware and interiors brand based in Mauritius, inspired by island living and the beauty of the coast. We bring together artisan-made pieces from makers in Southern Africa, India and beyond, each chosen for its craftsmanship, natural materials and lasting style. We are a small, founder-led business with a shop and an online store. We're looking for a Shop Manager to run the store day to day and make it a warm, beautiful place to shop.

ROLES AND RESPONSIBILITIES

Customer Service

• Welcome customers warmly, offer assistance, and answer questions about products and services.
• Provide product knowledge and make recommendations to support customer needs.
• Assist customers with purchases and orders, including processing payments accurately.
• Address customer complaints and inquiries promptly, resolving issues to maintain satisfaction, and report all complaints to management.
• Process returns, exchanges and refunds in line with store policy.
• Manage the business WhatsApp account, replying promptly to customer enquiries, order updates and product requests in the brand's tone.
• Ensure a pleasant shopping environment by being polite, attentive, and well presented at all times.
• Offer upselling and cross-selling suggestions where appropriate to increase sales.
• Support basic administrative duties (e.g., maintaining customer records, updating databases).

Store Operations

• Act as key holder, opening and closing the store on time and following all security procedures.
• Maintain a clean, tidy, and safe environment in the shop, stockroom, and surrounding areas (including storefront and parking).
• Ensure air-conditioning, music, lighting, and overall ambiance are functioning and welcoming, and report any maintenance or repair needs to management.
• Manage consumables and packaging supplies (bags, wrapping paper, bubble wrap, etc.), advising when re-orders are required.
• Carry out the safe and professional packaging of products.
• Gift wrap items as required and manage registries on an ad-hoc basis.
• Adhere to all health, safety, and hygiene standards within the store.

Merchandising & Display

• Assist with shop displays, ensuring shelves and stockrooms are clean, organised, and visually appealing.
• Change product displays regularly, respecting established merchandising principles (e.g., grouping by theme, colour, or category).
• Tag and label products accurately with prices and promotional information.
• Inform customers about new arrivals, bestsellers, and upcoming products according to order sheets.
• Support the creation of marketing content, catalogues and visual merchandising, both in store and online, on an ad hoc basis when requested.

Stock & Inventory Management

• Receive deliveries, unload products, and check them against delivery notes.
• Record deliveries accurately in the system and prepare stock for display.
• Load new stock items and supplier bills onto the system.
• Inform management when items need to come from the storage/warehouse before they run out in store.
• Prepare and pack online and click-and-collect orders for dispatch or collection.
• Carry out regular stock counts, including quarterly full stock takes, and report discrepancies or damages to management.
• Monitor inventory levels and highlight low stock for reordering.

Sales & Performance

• Work towards monthly sales targets and share ideas to grow in-store sales.
• Give feedback to management on customer trends, best-selling products, and requests for items we don't currently stock.

Cash Handling & Reporting

• Process transactions accurately via cash, card, and other payment methods.
• Manage the cash float and secure daily takings according to store procedure.
• Reconcile daily sales against invoices and payment records (cash, card, Juice, etc.).
• Report and monitor outstanding payments.
• Prepare daily sales and reconciliation reports for management review.

Team Leadership

• Recruit, train and manage temporary and seasonal staff, including onboarding and product training.
• Plan staff rotas and cover for busy periods, holidays and events.
• Lead by example on customer service, presentation and store procedures.

JOB REQUIREMENTS

Experience & Skills

• At least 2–3 years of retail experience, ideally in homeware, interiors, fashion or lifestyle. Supervisory experience is an advantage.
• Excellent customer service skills, with a warm, professional manner.
• Fluent in English and French. Creole is an advantage.
• Good with numbers and confident handling cash, card payments and daily reconciliations.
• Comfortable using computers, POS systems and inventory software, as well as WhatsApp Business and basic email. Proficiency in Zoho Books is an advantage.
• A good eye for design, display and presentation, and a genuine interest in interiors and homeware.

Personal Attributes

• Reliable, punctual and trustworthy, able to act as key holder.
• Well organised, with strong attention to detail.
• Proactive and able to work on your own, using good judgement when management isn't on site.
• Well presented, positive and a good team player.

Practical Requirements

• Available to work weekends, public holidays and busy seasonal periods as needed.
• Able to lift and move stock and deliveries. Some items may be heavy or fragile.