FSI Delivery Manager, Agentic AI Platforms (PL857)

Paralucent is seeking an experienced Delivery Manager, Agentic AI Platforms to join our team and support a major client in the banking sector. In this role, you will lead the successful execution of a portfolio of AI-driven initiatives focused on agentic AI, cloud platforms, and enterprise-scale transformation.

This opportunity is ideal for a delivery-focused leader who thrives in governance, planning, stakeholder engagement, risk management, and KPI-driven execution. You will work closely with client stakeholders, technical leaders, and cross-functional teams to deliver complex initiatives within a dynamic enterprise environment involving AI-enabled platforms, cloud technologies, and enterprise integrations.

The successful candidate will play a critical role in translating strategy and technical vision into predictable, measurable, and well-governed delivery outcomes.

Key Responsibilities

Delivery Leadership & Governance

• Establish and manage delivery governance frameworks, operating cadences, and execution models for AI platform initiatives.

• Own delivery plans, milestones, reporting, and stakeholder communications across business and technology teams.

• Proactively identify, manage, and communicate risks, issues, dependencies, and change requests.

Agentic AI Program Delivery

• Coordinate the delivery of initiatives involving agentic AI, enterprise workflows, cloud-native services, and business process transformation.

• Partner with architects and technical leaders to convert strategic and architectural decisions into actionable delivery plans.

• Drive initiatives through discovery, design, development, pilot, and production phases with clear accountability and governance.

KPI Management & Reporting

• Monitor delivery performance through defined KPIs, including quality, timelines, stakeholder satisfaction, and milestone achievement.

• Provide structured, data-driven reporting that highlights progress, risks, dependencies, and required decisions.

• Ensure transparency and visibility across all workstreams and stakeholders.

Stakeholder Engagement

• Act as the primary liaison between business, operations, product, and technology teams.

• Build alignment across multiple stakeholders while maintaining focus on delivery objectives and business outcomes.

• Facilitate discussions that balance business priorities, technical constraints, and delivery timelines.

Team Leadership & Resource Coordination

• Lead cross-functional teams including Business Analysts, Engineers, QA professionals, Architects, and Platform Support teams.

• Support resource planning, prioritization, and workload management across multiple initiatives.

• Coordinate delivery activities across teams, vendors, and strategic partners.

Delivery Readiness & Continuous Improvement

• Ensure readiness across environments, integrations, release planning, operational handoffs, and support processes.

• Promote disciplined risk management, release governance, and post-implementation reviews.

• Drive continuous improvement in delivery practices, governance standards, and AI solution implementation methodologies.

Requirements

• Proven experience in Delivery Management, Program Management, Project Leadership, or Technical Delivery Management within complex enterprise technology environments.

• Demonstrated success leading delivery governance, operating cadences, executive reporting, and stakeholder communications across large-scale, multi-workstream initiatives.

• Experience delivering solutions within technically complex environments involving cloud platforms (AWS and/or Azure), enterprise integrations, and modern software delivery practices.

• Strong expertise in project planning, risk and issue management, dependency tracking, escalation management, and executive-level communications.

• Ability to effectively partner with architects, technical leads, and engineering teams while maintaining a delivery-first leadership focus.

• Experience managing distributed teams, multiple stakeholder groups, vendors, and structured governance frameworks.

Preferred Qualifications

• Experience supporting initiatives involving Artificial Intelligence (AI), Generative AI (GenAI), Agentic AI, intelligent automation, or workflow and platform modernization programs.

• Experience working within financial services, banking, or other highly regulated enterprise environments.

• Exposure to lending operations, servicing, workflow management, or process execution is considered an asset but is not required.

• Familiarity with KPI- and SLA-driven delivery models, governance frameworks, and production-focused delivery practices.

• Experience supporting change management, release readiness, operational transitions, and platform stabilization activities.

Core Competencies

• Delivery Leadership

• Program & Project Governance

• Agentic AI Program Delivery

• Cloud Platform Delivery (AWS and/or Azure)

• Stakeholder & Executive Management

• KPI Tracking & Executive Reporting

• Risk, Issue & Dependency Management

• Cross-Functional Team Leadership

• Strategic Planning & Execution

• Communication, Influence & Relationship Management

Location: Toronto, ON

Work Model: Hybrid (2 days per week in Downtown Toronto)

Employment Type: Full-Time