Senior Salesforce Functional Analyst(BA)

When our values align, there's no limit to what we can achieve.

At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.

About Parexel

Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we partner with biopharmaceutical companies and research sites to design and deliver patient-focused clinical trials that broaden access and make research a care option for anyone, anywhere.

We work with focus, agility, and shared purpose, moving with urgency to address patient needs and accelerate the delivery of new therapies. We embrace bold thinking, adapt quickly to change, and continually raise the bar for the speed and quality of clinical research. We are expanding our team and seeking talented individuals to help drive industry leading innovation, With Heart®.

About the Role

We are seeking a Senior Salesforce Functional Analyst to join our team. As a Senior Salesforce Functional Analyst, you will turn business needs into Salesforce solutions that help our teams manage the client relationships, proposals, and contracts that make clinical research possible. This position plays a key role in requirements gathering, solution design, user acceptance testing, and process improvement, ensuring that every change serves the people who use it.

You will collaborate with project managers, developers, quality assurance teams, and business stakeholders, work within Agile methodologies, and contribute from initial requirements through implementation. Responsibilities include gathering and documenting requirements, designing Salesforce solutions, configuring declarative tools, supporting user acceptance testing, developing change management strategies, and continuously improving how we use Salesforce, with opportunities to deepen your expertise and influence outcomes.

You'll join a fast-paced, growth-oriented environment focused on making a meaningful impact through well-designed Salesforce solutions and clear, actionable requirements. With diverse teams and continuous learning opportunities, the Salesforce Business Analyst can explore career paths and expand skills across the Salesforce platform, Agile delivery, and the clinical research business.

Key Responsibilities

• Requirements Gathering and Analysis: Conduct workshops and interviews with stakeholders to elicit and document detailed business requirements. Create user stories, acceptance criteria, and use cases to communicate requirements clearly to technical teams, and create Visio flows that document new and existing business processes and functionality
• Solution Design: Collaborate with the team to develop comprehensive solution designs that leverage Salesforce capabilities to meet business objectives. Evaluate and recommend appropriate Salesforce features and third-party applications to enhance business processes
• User Acceptance Testing (UAT) Support: Develop UAT plans and test scenarios, and support business stakeholders with test data creation, training, and demos. Analyze UAT results and work with development teams to address any issues
• Salesforce Configuration: Administer a range of declarative solutions in support of sprint work and resolve production issues when needed. Implement and maintain Salesforce configurations that support business requirements
• Process Improvement: Analyze current business processes and identify opportunities for optimization using Salesforce capabilities. Propose and design process improvements that increase efficiency and user adoption
• Collaboration and Stakeholder Management: Work closely with project managers, developers, and quality assurance teams to align business needs with technical solutions. Facilitate communication between IT and business units, manage stakeholder expectations, and provide regular updates on project progress
• Change Management: Develop and execute change management strategies that support smooth adoption of new Salesforce features and processes. Create training materials and conduct user training sessions as needed
• Continuous Improvement: Stay current on the latest Salesforce releases and features, assessing their potential impact and benefits for the organization. Proactively suggest improvements to business processes and Salesforce utilization, and mentor junior team members in Salesforce business analysis practices and methodologies

You'll thrive in this role if you bring:

• Strengths in business analysis, requirements gathering and documentation, and translating complex business needs into clear, actionable Salesforce solutions
• A proven track record of providing exceptional customer service to stakeholders at all levels, including C-suite leaders, and managing production issues with meticulous attention to detail
• Excellent communication and presentation skills, with the ability to build relationships and facilitate decisions across diverse stakeholder groups
• Comfort working with Salesforce declarative tools, Agile methodologies, and tools such as Jira and Visio
• A proactive mindset, a bias for action, and the ability to work independently in a fast-paced environment while adapting readily to changing priorities

Required Qualifications

• Bachelor's degree
• Salesforce Administrator Certification
• 5+ years of hands-on Salesforce experience with a strong focus on business analysis and solution design
• Strong understanding of Salesforce architecture, data model, and business processes, and of the Salesforce security model and best practices
• Understanding of the full sales cycle, from lead generation and request for proposal through the contract lifecycle
• Demonstrated experience delivering Salesforce projects from conception to implementation
• Ability to design and implement solutions using Salesforce declarative tools, such as Flow, Process Builder, Validation Rules, and Approval Processes
• Experience with Salesforce Sales Cloud, Service Cloud, and other relevant Salesforce products
• Understanding of Agile methodologies and experience working in Agile environments, including tools such as Jira
• Proficiency in the Microsoft Office suite, especially Excel and Visio
• Familiarity with API testing tools and techniques
• Excellent analytical, problem-solving, interpersonal, verbal, and written communication skills
• Ability to work in shifts from 5 PM to 2 AM or 6 PM to 3 AM IST and provide support on weekend releases

Preferred Qualifications

• Experience in healthcare, clinical development, or a related field
• Salesforce Certified Advanced Administrator, Salesforce Sales Cloud Consultant, or Salesforce Certified Business Analyst certification

We believe in flexibility, growth, and creating space for people to do their best work. Join us and be part of a team where your contributions help shape the future of clinical research.

If this job doesn't sound like the next step in your career, but perhaps you know of someone who'd be perfect fit, send them the link to apply!