Programme Manager – Technical Delivery

Job Description:

Parsons is looking for an amazingly talented Program Manager - Technical Delivery to join our team! In this role you will get is responsible for leading program level technical delivery coordination across the planning, mobilization, implementation, and operational readiness of a nationwide CCTV deployment program. The role will coordinate technical delivery, regulatory and operational framework development, service bundle definition and commercialization, the client’s technical laboratory establishment, and procurement and market engagement activities within the agreed PMO assignment.

What You'll Be Doing:

Nationwide CCTV Deployment Planning and Coordination

• Lead program level planning, mobilization, and delivery coordination for the nationwide CCTV deployment program within the agreed PMO scope.
• Develop and maintain the technical workstream delivery plan, including scope, milestones, dependencies, resources, risks, costs, and benefits, and provide validated updates to the integrated program baseline maintained by the Program Manager - PMO Governance and Controls.
• Coordinate technical workstreams covering CCTV infrastructure, command-and-control platforms, connectivity, data storage, monitoring, analytics, cybersecurity, and systems integration.
• Define deployment models, implementation phases, site prioritization criteria, rollout sequencing, and readiness requirements.
• Coordinate and monitor the plans, interfaces, approvals, and readiness evidence of the client-appointed delivery entities responsible for site surveys, technical assessments, design, installation, integration, testing, commissioning, and handover.
• Ensure alignment between technology deployment, operational processes, service requirements, and relevant regulatory obligations.
• Monitor implementation progress and take corrective action where there are schedule, cost, quality, resource, or technical risks.
• Coordinate delivery activities across internal teams, contractors, technology suppliers, government entities, and other external partners.
• Coordinate confirmation of technical standards, acceptance criteria, quality controls, and documentation requirements with the responsible technical and delivery owners, and monitor the associated assurance and readiness evidence.
• Coordinate program level transition planning and readiness reviews for business-as-usual operations, including support models, maintenance arrangements, service levels, and operational handover.

Regulatory and Operational Framework Development

• Coordinate the development of regulatory compliance and operational frameworks required to support the CCTV program with the responsible client and specialist owners.
• Define policies, procedures, standards, controls, roles, responsibilities, and approval mechanisms for CCTV deployment and operation.
• Ensure that program activities comply with applicable laws, regulations, privacy requirements, data protection principles, cybersecurity standards, and government policies.
• Develop operating models covering surveillance operations, monitoring, incident management, access controls, data retention, evidence handling, system maintenance, and service support.
• Establish operational readiness criteria, service management processes, escalation routes, and performance requirements.
• Coordinate with legal, regulatory, cybersecurity, data protection, law enforcement, and operational stakeholders.
• Support the development of regulatory submissions, technical standards, operating procedures, compliance controls, and assurance documentation.
• Establish mechanisms for ongoing compliance monitoring, audit readiness, risk management, and continuous improvement.

Technical Laboratory Establishment and Operational Readiness

• Lead program-level planning and coordination for establishing the client’s technical laboratory as an innovation, testing, demonstration, and operational readiness environment.
• Define the Lab’s purpose, scope, capabilities, governance model, operating procedures, and success measures.
• Develop requirements for Lab infrastructure, systems, equipment, connectivity, cybersecurity, data environments, and testing capabilities.
• Coordinate and monitor the program plans, interfaces, and readiness evidence for the design, procurement, installation, integration, testing, and commissioning of Lab facilities and technology by the appointed delivery entities.
• Establish processes for proof-of-concept testing, solution validation, interoperability assessment, demonstrations, training, and technology evaluation.
• Develop the Lab operating model, including staffing, support, maintenance, access management, health and safety, and asset management.
• Coordinate operational readiness reviews, track readiness evidence and outstanding actions, and support formal acceptance of the Lab by the authorized client and operational owners before launch.
• Develop a roadmap for future Lab capabilities, innovation partnerships, vendor engagement, and continuous improvement.

• Ensure that lessons learned and validated technical standards are incorporated into the wider CCTV deployment program

Procurement and Market Engagement

• activities, and market engagement.
• Coordinate the development and specialist review of technical requirements, statements of work, specifications, evaluation criteria, service levels, and acceptance criteria with the responsible technical owners.
• Support market sounding, supplier briefings, requests for information, requests for proposals, tenders, and competitive dialogue activities.
• Engage with technology vendors, system integrators, telecommunications providers, infrastructure partners, consultants, and specialist service providers.
• Assess market capability, technology maturity, supplier capacity, delivery risks, and commercial models.
• Participate in supplier evaluation, clarification sessions, negotiations, due diligence, and recommendation processes.
• Ensure procurement packages are aligned with the program roadmap, regulatory framework, operating model, and commercial objectives.
• Support contract mobilization, supplier governance, performance management, change control, and issue resolution.

• Monitor supplier delivery against contractual requirements, milestones, quality standards, and key performance indicators

Program Governance, Controls, and Reporting

• Apply the program governance, controls, reporting, and escalation framework established by the Program Manager - PMO Governance and Controls, and lead the corresponding technical assurance and operational readiness arrangements.
• Prepare technical delivery inputs to program board papers, steering committee materials, executive reports, dashboards, and delivery updates.
• Monitor program performance across scope, schedule, cost, quality, risk, issues, dependencies, benefits, and operational readiness.
• Maintain technical workstream registers, including risks, issues, assumptions, dependencies, decisions, changes, actions, and lessons learned, and provide updates to the consolidated program records.
• Lead technical and operational readiness reviews and provide the technical evidence and recommendations required for program stage gates, assurance reviews, and health checks.
• Ensure that decisions and actions are documented, assigned, tracked, and escalated where necessary.
• Provide clear recommendations to senior leadership on program priorities, risks, options, and corrective actions.
• Ensure program documentation is complete, accurate, current, and compliant with governance requirements.

• Distinguishes ownership of the PMO governance framework and integrated baseline from Technical Delivery’s technical assurance, readiness reviews, and delivery inputs.

Stakeholder and Cross-Functional Leadership

• Build strong relationships with government stakeholders, regulators, internal business units, suppliers, technology partners, and operational teams.
• Lead cross-functional workshops and facilitate alignment between technical, operational, commercial, regulatory, and procurement stakeholders.
• Manage competing priorities and resolve complex program-level issues.
• Communicate technical and program information clearly to both specialist and non-specialist audiences.
• Support stakeholder engagement, change management, communications, training, and adoption activities.
• Represent the program at internal and external forums, industry events, supplier meetings, and governance committees.

What Required Skills You'll Bring:

• Bachelor’s degree in engineering, information technology, project management, telecommunications, business, or a related discipline.
• 20 experience managing complex technical programs, preferably involving large-scale technology deployment, security systems, smart infrastructure, telecommunications, or public-sector transformation.
• Demonstrated experience leading nationwide, multi-site, or multi-stakeholder implementation programs.
• Experience developing technical and operational frameworks, governance models, standards, and operating procedures.
• Experience defining and commercializing technology-enabled services or service bundles.
• Experience establishing technical laboratories, innovation centers, testing environments, or operational readiness facilities.
• Strong understanding of procurement, supplier engagement, tendering, technical evaluation, and contract mobilization.
• Experience working with CCTV, video management systems, command-and-control platforms, IoT, analytics, artificial intelligence, networking, cloud, cybersecurity, or related technologies.
• Proven experience managing program budgets, schedules, risks, dependencies, vendors, and delivery performance.
• Excellent leadership, communication, negotiation, stakeholder management, and problem-solving skills.

What Desired Skills You'll Bring:

• Program or project management certification, such as PMP, PgMP, MSP, PRINCE2, or equivalent.
• Degree or professional qualification in engineering, technology, cybersecurity, telecommunications, or systems integration.
• Experience in physical security, surveillance, smart cities, critical infrastructure, public safety, or government technology programs.
• Experience with privacy, data protection, cybersecurity, regulatory compliance, and information governance.
• Experience with commercialization, product management, service design, or business development.
• Experience managing major systems integrators and technology vendors.
• Knowledge of enterprise architecture, systems engineering, service management, and operational technology environments.
• Experience with Agile, waterfall, hybrid, or scaled program delivery methodologies.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!

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