Teamlead (m/f/d) Customer Service Northern Europe
Your responsibilities:
As Team Lead, you manage, mentor and support the newly merged Northern Europe Customer Service team covering the DACH, Benelux, UK and Scandinavian markets by acting as the central point of contact.
By fostering a positive work environment, you coach and train team members, define clear goals and drive continuous team development. Furthermore, you take on both professional and disciplinary leadership tasks, including holiday planning, time management and performance reviews.
An important part of the role is to implement the targets and KPIs set by management, as well as monitoring closely the performance of the team; ensuring proper follow up and putting in place appropriate countermeasures to enable the organization and the team to achieve the set goals. To provide continuous updates to management is an important aspect of the role.
You ensure an efficient workflow within the team and in cross-functional collaboration, contributing to the continuous improvement of processes, service quality and support standards.
Additionally, you support the team with day-to-day operations and complex customer or technical inquiries when needed.
You bring along:
You have completed a commercial or technical education and gained several years of experience in customer service, ideally within the Automotive, Motorcycle and/or Powersports industry.
You are able to structure and prioritize tasks effectively, demonstrate strong leadership skills and apply a solution-oriented mindset.
You are experienced with MS Office (especially Excel) and familiar with ERP systems.
You are fluent in English, written and spoken; additional languages from the assigned countries are an asset.
You are open-minded, communicative and trustworthy, with the ability to handle sensitive matters confidentially.
What we offer:
A secure job in a constantly growing company
A multinational team with colleagues from all over the world and an agreeable working atmosphere within the Powersports industry
Flexible working times in full and part-time, modern working equipment and the possibility to work remote.
Onboarding and support for new employees
Regular employee events, excursions, guided motorcycle tours and special sales events
Company bike leasing and a job ticket for the regional public transport
Company health management with organized health days, check-ups, group sport activities, contribution to fitness center membership fee, etc.
Are YOU interested?
We are looking forward to receiving your application!
Click on "JOIN OUR TEAM!" to be redirected to our applicant portal and upload your documents.
We value diversity and therefore welcome applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age as well as sexual orientation and identity.